Destiney Lynch
Ocean Springs,MS
Summary
Collaborative leader dedicated to achieving retail goals through meticulous task execution and fostering an empowering work culture. Demonstrated success in meeting compliance and execution targets, with a sharp focus on optimizing operational efficiency. Recognized for reliability and a robust work ethic, consistently enhancing efficiency and delivering exceptional customer experiences.
Overview
2
2
years of professional experience
Work History
Force Management Manager
United States Air Force
07.2023 - Current
- Adeptly managed 2 work-centers, guiding 11 teammates in completion of 521 evaluations, contributing to 96% on-time completion rating for base.
Customer Service Manager
United States Air Force
Biloxi, MS
06.2022 - 06.2023
- Led 8-member team and managed facility’s kiosk across 4 sections, serving 8K active duty, 2K guard/reserve, and 150K student personnel for Air Force's second-largest Training Base.
- Secured $56K in innovation funds to purchase Kessler's first ID Card Renewal Kiosk, which issued 652 cards, and enhanced experience for 8K customers.
- Resolved appointment system shortage by generating 960 appointments and processing 10K ID cards, reducing wait times by 75%.
Education
Associate of Arts - Human Resource Management
American Public University System
Charles Town, WV08.2021
Skills
- Problem-Solving
- Communication
- Adaptability
- Customer Service
- Time Management
- Multitasking
- Task Execution
- Inventory Management
- Organization
- Attention to Detail
- Critical Thinking
- Proficient with basic technology
Timeline
Force Management Manager
United States Air Force
07.2023 - Current
Customer Service Manager
United States Air Force
06.2022 - 06.2023
Associate of Arts - Human Resource Management
American Public University System