Destiney Mclaughlin
Garland,TX
Summary
Experienced medical professional specializing in patient care and clinic operations. Proficient in data entry and team collaboration, ensuring strict adherence to HIPAA regulations and patient confidentiality. Committed to improving clinic efficiency and enhancing patient experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Aide
Garland ISD
Garland, Texas
09.2021 - Current
- Maintained cleanliness and organization of clinic areas.
- Assisted patients with check-in and check-out processes.
- Supported medical staff with basic patient care tasks.
- Managed patient records and ensured confidentiality compliance.
- Collaborated with team members to enhance clinic operations.
- Monitored vital signs such as temperature, pulse rate, respiration rate.
- Maintained an organized inventory of all medical supplies within the clinic setting.
- Responded quickly to any emergency situations that arose in the clinic environment.
Medical Assistant
Collin County Cardiology
Plano, Texas
12.2017 - 09.2021
- Assisted with patient intake and medical history documentation.
- Scheduled appointments and managed patient flow in busy clinic.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Maintained electronic health records with accuracy and attention to detail.
- Managed inventory of medical supplies and ordered necessary items regularly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Manager
Riverglen Apartments
Garland, TX
09.2010 - 04.2013
- Managed tenant relations, addressing concerns and maintaining open communication.
- Oversaw property maintenance, coordinating repairs and inspections with vendors.
- Conducted resident screenings, verifying applications and rental histories thoroughly.
- Administered lease agreements, ensuring compliance with regulations and policies.
- Organized community events, fostering resident engagement and building relationships.
- Implemented marketing strategies, promoting vacancies through various channels effectively.
- Trained staff on operational procedures, enhancing service quality and efficiency.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Maintained building's accounts by collecting rent and utility payments.
- Maximized occupancy with strong marketing and tenant relations skills.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Collected rent payments from residents in accordance with lease agreements.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Education
CRNMA - Health Care Management
Concorde Career College
Dallas, TX04-2018
Skills
- Customer relationship management
- Data entry
- Team collaboration
- Effective communication
- Compliance adherence
- Problem solving
- Conflict resolution
- Time management
- Motivation and leadership
- Staff management and training
Accomplishments
- Valedictorian
- Honors Graduate
Certification
- National Registered Certified Medical Assistant
Affiliations
- I enjoy golfing with my husband.
- I spend most of my time watching my son play baseball.
References
References available upon request.
Timeline
Clinic Aide
Garland ISD
09.2021 - Current
Medical Assistant
Collin County Cardiology
12.2017 - 09.2021
Manager
Riverglen Apartments
09.2010 - 04.2013
CRNMA - Health Care Management
Concorde Career College