Destiney Patterson
Birmingham,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Kelly Services
09.2022 - 07.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
Roadside Assistance Agent
VXI Global Solutions LLC
07.2021 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated customer complaints to identify cause of malfunctions.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized customer feedback to improve customer service.
Customer Service Representative
Everisepc
01.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Customer Support Specialist
Inktel Contact Center Solutions
02.2019 - 12.2019
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma -
P.D Jackson Olin High School
Birmingham, AL05.2018
Skills
- User Credential Management
- Software Installation
- Software Diagnosis
- Data Recovery
- Account Updating
- Call Management
- Answer over a 100 calls daily
- Consultative Sales
- Problem Resolution
- Order Processing
- Documentation
- Customer Relationship Management (CRM)
Timeline
Technical Support Representative
Kelly Services
09.2022 - 07.2023
Roadside Assistance Agent
VXI Global Solutions LLC
07.2021 - 09.2022
Customer Service Representative
Everisepc
01.2020 - 04.2021
Sales Customer Support Specialist
Inktel Contact Center Solutions
02.2019 - 12.2019
High School Diploma -
P.D Jackson Olin High School