DESTINEY PONDER
Riverview,FL
Summary
To secure a position available in which my professional experience, excellent communication and problem-solving skills associated with clients, staff, and all levels of management. In search of a position where I can provide the opportunity to make a strong contribution to organizational goals through continued development of professional skills.
Overview
10
10
years of professional experience
Work History
Office Receptionist
Coast Dental
Tampa, Florida
02.2022 - 06.2024
- Greeted patients warmly and professionally, ensuring a positive initial experience.
- Managed appointment scheduling through electronic health record systems for efficiency.
- Responded to patient inquiries via phone and email, maintaining clear communication.
- Updated patient records and prepared charts to support seamless office operations.
- Filed insurance claims and translated dental services into billable codes accurately.
- Assisted with administrative tasks, including data entry and payment collection.
- Communicated effectively with dental supply vendors to meet inventory needs.
Customer Service Representative
Spectrum
07.2019 - 03.2021
- Answer customer questions, concerns, and complaints via phone, email, or chat. Provided product and service information, upsell products, and process orders.
- Used problem solving skills to resolve customer issues and complaints. When necessary escalated issues to the appropriate department or manager.
- Keep accurate records of customer interactions and transactions.
- Work with colleagues from other departments to provide efficient customer service
Customer Service Representative
Health Plan Services
01.2016 - 07.2017
- Ensure the accuracy of benefits enrollments, assist with the open enrollment process, and maintain employee benefits files
- Educate employees about available options, explain tax and legal information, and provide advice and training.
- Communicate with employees to notify them of valuable perks, and give presentations on company benefits
- Review benefits vendor invoices, resolve disputes, and appeal decisions made by insurance companies
TPA Stocker
Amazon
10.2015 - 02.2016
- Maintain inventory accuracy and ensure quality of goods. Work collaboratively with team members to meet daily targets.
- Adhere to safety standards in all warehouse operations.
- Responsible for keeping track of inventory, disposing of leftover packing waste, storing materials in the appropriate places, and transporting goods.
School Bus attendant
Hillsborough County Transportation
01.2014 - 01.2016
- Assisting with safe loading and unloading of students, enforcing safety rules, and ensuring students buckle their seatbelts
- Monitoring student behavior and maintaining acceptable deportment so the driver can operate the bus
- Helping students with special needs, and if assigned to exceptional education students, being aware of their physical needs and exceptionalities
- Working with the driver to ensure students are picked up and dropped off at their designated locations on time
Education
High School Diploma -
Blake High School
06.2006
Skills
- Microsoft Power Point
- Time management
- Auditing
- Microsoft Word
- Communication
- Attention to Detail
- Excel
- Customer Service
- Outlook
- Conflict Resolution
- Data Entry
- Problem Solving
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
Office Receptionist
Coast Dental
02.2022 - 06.2024
Customer Service Representative
Spectrum
07.2019 - 03.2021
Customer Service Representative
Health Plan Services
01.2016 - 07.2017
TPA Stocker
Amazon
10.2015 - 02.2016
School Bus attendant
Hillsborough County Transportation
01.2014 - 01.2016
High School Diploma -
Blake High School
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