Destiney Vance
Harold,KY
Summary
Dynamic and compassionate professional with extensive experience at Pikeville Medical Center, excelling in crisis management and patient care. Proven ability to enhance patient satisfaction through effective communication and teamwork. Skilled in monitoring vital signs and ensuring HIPAA compliance, while fostering a supportive environment for both patients and staff.
Residential management professional with proven track record of creating positive living environments and addressing resident needs effectively. Recognized for strong team collaboration and adaptability in dynamic settings. Valued for conflict resolution, communication, and reliability.
Overview
7
7
years of professional experience
Work History
Residential Advisor
Mountain Recovery Services
12.2024 - 02.2025
- Assisted residents in adapting to community living and resources.
- Facilitated conflict resolution among peers to promote a harmonious living environment.
- Monitored and enforced community standards to ensure safety and compliance.
- Coordinated social activities to foster resident engagement and community building.
- Supported residents in daily life skills, sobriety, and recovery, providing both physical and emotional support.
- Held residents responsible for their decision-making, sobriety testing and attending their AA/NA meetings.
- Provided support during crisis situations, ensuring resident well-being and safety.
- Maintained accurate records of interactions and incidents for reporting purposes.
- Collaborated with staff to develop programs addressing resident needs and interests.
- Guided new residents through orientation processes, enhancing their transition experience.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Enforced rules and regulations to maintain order and safety in sober living home.
- Provided supervision for cafeteria, laundry and special activities of facility.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
Patient Care Technician
Pikeville Medical Center
01.2024 - 11.2024
- Assisted with patient care tasks, ensuring comfort and safety during treatment procedures.
- Monitored vital signs, documenting changes accurately in electronic health records.
- Supported nursing staff in executing daily care routines and administrative duties.
- Collaborated with multidisciplinary teams to enhance patient care strategies and outcomes.
- Maintained cleanliness and organization of patient areas to meet health standards.
- Responded promptly to patient needs, demonstrating strong interpersonal skills in high-stress environments.
- Participated in training programs to improve technical skills and knowledge of medical protocols.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Sitter Supervisor
Secure Care
03.2023 - 07.2023
- Monitored patient activities and behavior to ensure safety and comfort.
- Assisted nursing staff with routine tasks and patient care protocols.
- Documented patient status and reported changes to healthcare professionals.
- Provided companionship and emotional support to patients during recovery.
- Followed established procedures for infection control and safety measures.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Assigned staffing and coordinated patient safety coverage for shifts.
Telemetry Technician
Pikeville Medical Center
11.2021 - 10.2022
- Monitored and interpreted telemetry data to ensure patient safety and accurate readings.
- Assisted in troubleshooting and resolving technical issues with monitoring equipment.
- Collaborated with nursing staff to communicate critical changes in patient conditions.
- Maintained equipment calibration and performed routine checks for optimal performance.
- Documented observations and reported findings promptly to healthcare team members.
- Ensured compliance with safety protocols and regulatory standards during operations.
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Demonstrated strong attention to detail while documenting vital signs, EKG rhythms, and any significant changes in patient condition for medical records accuracy.
Starbucks Lead Barista
Pikeville Medical Center
04.2020 - 05.2022
- Led team of baristas to deliver exceptional customer service and maintain high product standards.
- Trained new baristas on coffee preparation techniques and equipment usage, enhancing overall team efficiency.
- Oversaw daily operations, ensuring compliance with health and safety regulations in a fast-paced environment.
- Developed and implemented workflow improvements, resulting in reduced wait times during peak hours.
- Conducted regular quality checks on beverages, maintaining consistency and excellence in every product served.
- Fostered a positive work environment through effective communication and conflict resolution among staff members.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Sandwich Artist
SUBWAY®Restaurants
07.2018 - 02.2022
- Crafted high-quality sandwiches, ensuring adherence to customer specifications and company standards.
- Maintained cleanliness and organization of food preparation areas, complying with health regulations.
- Trained new team members on sandwich preparation techniques and safety protocols.
- Implemented efficient assembly procedures to enhance workflow and reduce preparation time.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Education
High School Diploma -
Great Crossing High School
Georgetown, KY01-2020
Skills
- Motivational skills
- Crisis management
- Assertiveness
- Peer mediation
- Residential care
- Daily living assistance
- Safety practices
- Security procedures
- Client relationship management
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- HIPAA compliance
Timeline
Residential Advisor
Mountain Recovery Services
12.2024 - 02.2025
Patient Care Technician
Pikeville Medical Center
01.2024 - 11.2024
Patient Sitter Supervisor
Secure Care
03.2023 - 07.2023
Telemetry Technician
Pikeville Medical Center
11.2021 - 10.2022
Starbucks Lead Barista
Pikeville Medical Center
04.2020 - 05.2022
Sandwich Artist
SUBWAY®Restaurants
07.2018 - 02.2022
High School Diploma -
Great Crossing High School
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