Destin Ferguson
Alvarado,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Consistent track record of setting goals & records, closing cases, and managing client data, while delivering positive customer experience and ensuring fulfillment of client and organization expectations with patience and understanding. Self-motivated performer with remarkable acumen in showcasing excellent performance within remote-based roles. Valued for multi-tasking and people management skills, excels at leading and training diverse teams coupled with strong communication, interpersonal, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
inSellerate, LLC
10.2021 - 05.2023
- Collaborated with mortgage industry clients on technical issues with CRM and Lead Management software platform and products to ensure efficient and effective resolution of needs.
- Utilized Jira ticket system to address client needs with forward-thinking strategies by developing skills in SQL management console.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating of 4.8 out of 5 stars and consistent department recognition for showcasing excellent performance.
Customer Support Agent
Callbox
10.2019 - 10.2021
- Managed multiple help desk cases for clients within company cloud-based telephony system products.
- Professionally listened to customer needs and concerns to determine root cause of problems in order to resolve product or service issues efficiently.
- Answered constant flow of customer calls with minimal wait times while successfully closing on average 100 cases per week.
- Offered advice and assistance to customers, paying attention to special needs or concerns to provide utmost satisfaction scores.
Kitchen Team Trainer
Chick-Fil-A
01.2017 - 10.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Efficiently trained new hire employees and coached current employees using thorough comprehension, hands-on techniques while assisting team of 8 members.
- Assisted management with stock ordering and receipt of order deliveries
- Followed procedures for safe food preparation, assembly, and presentation.
- Received and processed incoming orders via front counter, drive-thru, specialty and catering.
Education
Bachelor of Arts - Church Leadership
Southwestern Assemblies of God University
Waxahachie, TX05.2017
Skills
- Customer Service Excellence
- Communication & Teamwork
- Process Flow & Improvement
- Top Tier Multi-Tasking
- Organization Management
- Reporting & Documentation
- Time & Case Management
- Food Service Leadership
Timeline
Customer Service Specialist
inSellerate, LLC
10.2021 - 05.2023
Customer Support Agent
Callbox
10.2019 - 10.2021
Kitchen Team Trainer
Chick-Fil-A
01.2017 - 10.2019
Bachelor of Arts - Church Leadership
Southwestern Assemblies of God University