Destini Bynum
Fort Washington,Maryland
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Retail Account Manager
Acosta Sales & Marketing
Alexandria, VA
06.2022 - Current
- Enhance stock accuracy and mitigate losses by effectively utilizing business intelligence software tools like Power BI and Excel to monitor inventory levels.
- Monitor various logistic processes, including shipments, inventory, and purchasing, to alleviate workflow discrepancies.
- Manage product merchandising for a network of 40 retail stores.
- Implement effective strategies to increase profitability and minimize financial losses.
- Establish and execute monthly sales targets, while devising strategic action plans.
- Identifying and conducting appropriate quantitative research methods and developing reports, presentations, and other visualizations to communicate key insights from analysis.
Retail Coverage Merchandiser
Acosta Sales & Marketing
Alexandria, VA
10.2020 - 06.2022
- Cultivated relationships with key consumer brands to facilitate successful product deployment and sustained market presence across multiple well-known grocery chains like Target, Safeway, and Giant.
- Demonstrated strong management abilities by executing store product placement activities such as plan-o-gram implementation, correction of voided items, rotation of on-shelf stock items,
creation of captivating in-store displays while ensuring accurate survey data collection and efficient auditing. - Identified product-related anomalies by documenting trends and customer inquiries, resulting in effective resolutions. Employed conflict resolution techniques to assist consumers while accurately recording outcomes.
Grocery Store Clerk
Safeway
Ft. Washington, MD
04.2020 - 10.2020
- Ensured customer satisfaction and a pleasant work environment by working with co-workers as a team and individually.
- Executed flawless cash register operation by accurately scanning items and efficiently managing a wide range of transactions including redemption of promotional coupons as well as acceptance of payment in forms such as cash, check or EBT/EFT.
- Provided prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions, and treating customers as the most important people in the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers, as well as keeping a clean and orderly checkout area by sanitizing register belts, emptying trash cans and organizing candy racks.
Sales Associate
Nordstrom
Arlington, VA
04.2017 - 03.2020
- Provided timely, professional, and engaging customer service to create a welcoming atmosphere throughout customers' store experience.
- Successfully juggled several projects simultaneously while remaining meticulous in attention to detail and utilized organizational skills to restructure the stock room, clean dressing rooms, and streamline clothing arrangements on the sales floor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices. Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Maximized sales potential by strategically arranging new merchandise with compelling displays and attention-grabbing signage.
Guest Service Representative
Towson University Campus Rec
Towson, MD
01.2017 - 03.2018
- Acted as the key point of contact for all guest needs, offering solutions and customer service in-person and over the phone on a regular basis.
- Issued gym equipment and supplies to guests using university tracking systems.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Collected payments, renewed memberships and resolved billing issues.
- Scheduled personal training sessions and maintained and updated appointment calendars.
Education
Bachelor of Science - Sport Management
Towson University
Baltimore, MD05.2020
Skills
- Data Visualization
- Customer Service
- Time Management
- Critical Thinking
- Reports and Spreadsheets Generation
- Goal Setting and Prioritization
- Google Analytics/Suites Proficiency
- Written/Oral Communication
- Problem-Solving
- Relationship Building
- Project Management
- Microsoft Office
- Detail-Oriented
Timeline
Retail Account Manager
Acosta Sales & Marketing
06.2022 - Current
Retail Coverage Merchandiser
Acosta Sales & Marketing
10.2020 - 06.2022
Grocery Store Clerk
Safeway
04.2020 - 10.2020
Sales Associate
Nordstrom
04.2017 - 03.2020
Guest Service Representative
Towson University Campus Rec
01.2017 - 03.2018
Bachelor of Science - Sport Management
Towson University
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