Destini Bynum

Enhance stock accuracy and mitigate losses by effectively utilizing business intelligence software tools, like Power BI and Excel, to monitor inventory levels. Monitor various logistic processes, including shipments, inventory, and purchasing, to alleviate workflow discrepancies. Conduct market research, and develop and implement acquisition plans/strategies for moderately complex acquisitions while executing effective strategies to increase profitability and minimize financial losses. Identifying and conducting appropriate quantitative research methods and developing reports, presentations, and other visualizations to communicate key insights from analysis.

• Managing product merchandising for a network of 40 retail stores, that include Target and Walmart since 2022.
• Establish and execute monthly sales targets in stores, while devising strategic action plans to limit theft, which has resulted in long-term growth and increased revenue in multiple stores in Maryland, Virginia, and Washington, D.C.
• Successfully converted 5 high theft, completely locked stores to low theft and currently unlocked in 2023, due to the implementation of other asset protection merchandise.
• Building and maintaining over 100 different relationships with store managers, assistant store managers, department coaches, and market managers.

Cultivated relationships with key consumer brands to facilitate successful product deployment and sustained market presence across multiple well-known companies such as Walmart, Target, Safeway, BJ's, and Giant. Conducted regular store audits to assess compliance with company standards and identify areas for improvement. Served as a reliable resource for store managers, providing insights on product performance and sales data to inform future purchasing decisions. Reduced out-of-stock occurrences by closely monitoring inventory levels and promptly addressing discrepancies or shortages. Conducted regular store audits to assess compliance with company standards and identify areas for improvement.

• Implemented a new in-store display strategy in Walmart stores that increased sales by 15%.
• Collected and analyzed survey data from 40 retail locations providing actionable insights that improved merchandising strategies and increased customer satisfaction.
• Facilitated the successful launch of 10 new products across multiple retail locations, achieving a 95% product sell-through rate within the first month.

Provided timely, professional, and engaging customer service to create a welcoming atmosphere throughout customers' store experience. Successfully juggled several projects simultaneously while remaining meticulous in attention to detail and utilized organizational skills to restructure the stock room, clean dressing rooms, and streamline clothing arrangements on the sales floor. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices. Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers. Maximized sales potential by strategically arranging new merchandise with compelling displays and attention-grabbing signage.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Consistently achieved and exceeded sales targets, contributing to store revenue growth.
• Improved guest satisfaction scores through excellent service and efficient handling of guest inquiries.
• Recognized as "Employee of the Month" for exceptional customer service on two occasions.

Acted as the key point of contact for all guest needs, offering solutions and customer service through written and verbal communication by phone or in-person. Issued gym equipment and supplies to guests using university tracking systems. Scheduled personal and group training sessions, and maintained appointment calendars. Maintained business office inventory and equipment by checking stock for needed supplies. Protected clients' rights by maintaining confidentiality of personal and financial information.

• Awarded most outstanding work ethic in 2017.
• Scheduled personal training sessions and maintained and updated appointment calendars.
• Welcomed over 150 members and visitors to the recreation facility daily and provided accurate information concerning available programs, client accounts, memberships, and billing concerns.