Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Destini Cooper

Brooklyn

Summary

Dynamic and dedicated professional with extensive experience in customer service at Red Lobster and Walmart. Proven ability to enhance guest satisfaction through effective multitasking and relationship building. Skilled in cash handling and complaint resolution, consistently delivering exceptional service in high-pressure environments. Committed to fostering a welcoming atmosphere and ensuring seamless operations.

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hosting position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Red Lobster
02.2024 - 01.2025
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Head Cashier

Walmart
04.2020 - 10.2023
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
  • Communicated with customers and team members to solve problems.

Education

Counseling Psychology

Grand Canyon University
Phoenix, AZ

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Handling complaints
  • Reservation handling
  • Relationship building
  • Judgment and decision making
  • Reservation planning
  • Sales and marketing
  • Safe food handling
  • Problem-solving
  • Special event hosting
  • Menu design

Certification

Home health care

Timeline

Restaurant Hostess

Red Lobster
02.2024 - 01.2025

Head Cashier

Walmart
04.2020 - 10.2023

Counseling Psychology

Grand Canyon University

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Destini Cooper