Destini Davis
McDonough,GA
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while also ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Assistant/Front Desk Medical Receptionist
Grady Health System
06.2024 - 11.2024
- The Clinic Assistant (CA) provides age-appropriate, culturally and ethnically sensitive care, maintains a safe environment, collects information, communicates effectively, and utilizes technology
- The CA performs patient care tasks and selected therapies
- The role of the CA also includes patient advocacy, teaching and performance improvement
- Assisted patients with basic care needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Equipped patients with assistance required for basic care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
Emergency Room Technician
Wellstar Health System
01.2023 - 10.2024
- The Emergency Department (ED) Tech Level 1 is a multi-skilled caregiver who functions under the direction of the professional Registered Nurse
- Provides safe, age-appropriate care to the patient by performing the following patient care functions and technical procedures: vital signs, 12-lead EKG, bedside blood sugar testing, superficial wound care, oral suctioning, splint application, instruction of safe ambulation with crutches
- Must understand and practice aseptic technique when required: urethral catheterization, sterile tray preparation, dressing applications and all phlebotomy
- Requires knowledge of all specialty instruments and trays, including trauma resuscitation equipment and set-up, ENT trays, special procedure trays
- Transports patients, unit supplies, equipment, and patient medications
- Assures patient care area is appropriately stocked with supplies
- Monitor's patients in restraint/seclusion and documents observations
- Performs other duties deemed necessary to ensure delivery of patient care
- Quickly responded to codes and cardiac monitor alarms.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Carried out phlebotomy procedures and watched for adverse reactions.
Emergency Room Technician
Atrium Navicent Health
03.2024 - 07.2024
- Glucose monitoring and quality control checks
- Assist RN in triage with obtaining vital signs, weight, height and patient flow
- Respiratory Care including tracheostomy care, suctioning, etc
- Dressing changes
- Monitoring chest and other drainage tubes and levels, reporting deviations
- Procedure/Equipment set-up
- Complete and Maintain Decontamination Training
- Performs worker compensation drug screens on patients as requested by employer
- CPI training
- Helicopter safety/transport of patients to and from Helipad
- Part of the Trauma Response Team, assisting with patient care, picking up blood products from the blood bank, collecting evidence using chain of custody
- Assists RN with restraints and monitoring
- Perform 12 lead EKG
- Perform venipuncture/ phlebotomy
- Initiate risk for harm safety measures
- Function as clinical observer for risk for harm patients, as needed
- Personal care for all body systems, including bathing, oral hygiene, perineal care, linen changes and hair care
- Post-mortem care
- Patient in restraints
- Placement of electrodes for cardiac, respiratory and/or fetal monitoring
- Assisting with ambulation and exercise
- Patient with infectious disease including TB, hepatitis, AIDS, including those requiring isolation
- Correct positioning of patients in beds, chairs, and specialty surfaces
- Transfer of patient (e.g
- Bed to chair, bed to commode or back)
- Transportation of patients on wheelchair, stretcher, bed, etc., including to other units as needed
- Demonstrates competency in skin care protocols and care
- Accurately performs/ documents intake/ output, vital signs, weights and other monitoring, including computerized charting
- Promptly notifies nurse of abnormal vital signs, observations, physical complaints, etc
- Assist in identifying patients at risk for falls and preventing falls
- Assists with timely admission, discharge or transfer
- Provides explanations of the physical environment, including communication devices
- Accurately records relevant and required information on the appropriate documentation tool
- Collects and properly forwards patient's personal belongings at the time of transfer, discharge or death, documenting disposition
- Assures unused equipment and supplies are cleaned/removed from the patient's room after discontinuation
- Utilizes discharge process, to include bed tracking, when discharging/transferring patients
- Assures timely and appropriate communication of patient/ family issues
- Establishes therapeutic relationships with patients, families and members of the health care team through effective use of verbal and non-verbal communication skills
- Utilizes appropriate lines of authority
- Maintains confidentiality in accordance with hospital policies
- Demonstrates effective conflict resolution skills
- Demonstrates awareness of satisfaction issues and contributes to resolution and improvement
Emergency Room Technician
Northside Hospital Gwinette
02.2023 - 07.2023
- Assist in admission and discharge
- Preform and assist nursing and medical staff in various patient treatments such as EKGs, sterile technique, wound care, orthopedic devises and equipment, urethral catheterization, and more
- Preforms diagnostic testing such as venipuncture, ECG, vital signs, and urine collection
- Clerical functions such as discharges, ordering supplies, entering physicians orders, answer phones and call lights
- Transport patients, orders, specimens, and supplies
- Document patient charts
- Stock rooms and routine supplies
- Practice proper safety technique in accordance with hospital and departmental policies
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Completed necessary reports and documentation on time and to specifications.
Call Center Representative
One Advantage, LLC
11.2022 - 02.2023
- Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information
- Maintain a confidential and orderly remote work area
- Assist with obtaining and updating debtors contact information in client systems
- Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts
- This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office
- Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills
- Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office
- Work closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day
- Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals
- Work virtually in a highly hostile environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies
- Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA)
- Understand and agree to follow federal laws on collection practices
Patient Transporter/ Care Tech Assistant- Emergency Room Triage
Piedmont Healthcare
03.2022 - 12.2022
- Assisted PCTs with vitals, urine collection and handling, ECGs, venipuncture, and other duties
- Ensuring that patients are transferred throughout the hospital campus in a safe and timely manner that maximizes patient flow
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Lab Technician
Atlanta Center for Medical Research
08.2022 - 11.2022
- Read, comprehend, and implement lab requirements listed in protocols and lab manuals
- Preform blood collection, ECGs, vital signs, and urine drug screens on inpatient and outpatient subjects per the study protocol
- Collect and dispose of biohazard lab waste
- Stock designated areas and departments within the outpatient, laboratory, and inpatient areas
- Set up, operate and calibrate laboratory equipment
- Maintain patient rooms by cleaning and disinfecting according to industry codes/ standards
- Complete all documentation (source documents, laboratory records, and inventory) correctly and in a timely manner
- Communicate study inclusion/ exclusion criteria (in regards to lab assessments) with coordinators
- Maintain organization of immediate working area and stockrooms
- Transmit ECGs by end of business each day and document on the ECG log
- Assist with specimen transport for timely collection and processing
- Follow lab processes and procedures and take instruction/ guidance from senior team members
- Collect shipping supplies from the receiving department becomes familiar with vendors associated with AMCR
- Provide a safe/ comfortable environment for the study participant
- Adhere to safety standards for the facility, participant rooms, and unit areas
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Call Center Representative/Clerical
Active Pest Control
04.2018 - 04.2020
- Inbound and outbound calls, scheduling, data entry, sales, money management, auditing, mailing, filing, typing
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
Substitute Teacher
Henry County Schools
10.2017 - 04.2018
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Developed creative instructional strategies to keep students engaged and motivated.
- Followed lesson plans designed by absent teachers.
- Developed lesson plans to align with grade-level standards and objectives.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
Education
ASN - Nursing
Central Georgia Technical College
Atlanta, GA11.2024
AS - Criminal Justice
Gordon State University
Barnesville, GA01.2016
High school diploma - undefined
Eagles Landing High
McDonough, GA01.2014
Skills
- Customer Service
- Microsoft Office
- Data Entry
- Typing
- Multi-line phone systems
- Document review
- Document management
- Account Management
- Clerical Experience
- Medical terminology
- Phlebotomy
- Venipuncture
- Customer support
- Customer retention
- Data collection
- Basic life support
- Vital signs
- ER
- Leadership
- Teaching
- EMR Systems
- Patient Care
- Specimens collection and processing
- Vital signs monitoring
- Patient histories
- Clinical support
- Supply restocking
- Electronic health records
- Sterilization techniques
- Patient confidentiality
- Appointment scheduling
- Medical condition monitoring
Certification
- Basic Life Support (BLS)
- Certified Phlebotomy Technician (CPT)
Assessments
- Typing - Proficient, 09/01/21, Proficient
- Data entry: Attention to detail - Proficient, 09/01/21, Proficient
- Recruiting - Proficient, 01/01/24, Proficient
- Medical terminology - Proficient, 07/01/22, Proficient
- Work style: Reliability - Proficient, 04/01/22, Proficient
- Administrative assistant/receptionist - Proficient, 09/01/21, Proficient
- Attention to detail - Proficient, 11/01/23, Proficient
- Customer focus & orientation - Proficient, 11/01/21, Proficient
- Customer service - Proficient, 01/01/22, Proficient
- Legal skills - Proficient, 02/01/24, Proficient
- Call center customer service - Proficient, 09/01/21, Proficient
Timeline
Clinical Assistant/Front Desk Medical Receptionist
Grady Health System
06.2024 - 11.2024
Emergency Room Technician
Atrium Navicent Health
03.2024 - 07.2024
Emergency Room Technician
Northside Hospital Gwinette
02.2023 - 07.2023
Emergency Room Technician
Wellstar Health System
01.2023 - 10.2024
Call Center Representative
One Advantage, LLC
11.2022 - 02.2023
Lab Technician
Atlanta Center for Medical Research
08.2022 - 11.2022
Patient Transporter/ Care Tech Assistant- Emergency Room Triage
Piedmont Healthcare
03.2022 - 12.2022
Call Center Representative/Clerical
Active Pest Control
04.2018 - 04.2020
Substitute Teacher
Henry County Schools
10.2017 - 04.2018
AS - Criminal Justice
Gordon State University
High school diploma - undefined
Eagles Landing High
ASN - Nursing
Central Georgia Technical College
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