STEVEN ERIC CARTER II
Summary
I am a punctual, expeditious learner that works well alone and with others. I am very driven and self-motivated, with a high attentiveness to detail and strong determination to be the best at everything I do.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Jackson Pest Control
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Personal Banker
South State Bank
01.2022 - 08.2025
- My job duties include opening the branch, cashing checks, deposits, withdrawals, making cashier checks, etc. Using multiple systems for authorizing transactions and verifying funds. Coordinating with large box chains and other banks / branches. As well as keeping the branch clean, and following proper safety protocols when dealing with the vaults, suspicious activities on accounts, or large sums of money.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Sales Associate
Good Feet
01.2020 - 01.2022
- My job responsibilities include opening / closing the store, greeting people as they enter for their appointment, make sure customers get helped in the correct order of the appointments, do proper fittings on the customer based off of their needs or pain, do a demo with the supports that I made specialized for them, etc. This role also included shipping, receiving, and cleaning duties.
Sales Associate
Richmond Supply
01.2018 - 01.2020
- My job responsibilities include in-person sales, online sales, managing customer accounts, order management/expediting and problem solving. An average day could include quoting, order processing, order tracking, returns/repairs/work orders, running payments, stocking, cleaning, tinting paint, preparing online orders, making hoses, and register management, as well as assisting others when necessary.
Education
High School Diploma -
Silver Bluff High School
Aiken, SC01.2019
Automotive Technology Certification(s) - undefined
Aiken County Career and Technology Center
Aiken, SC01.2019
Skills
- Call center experience
- Forklift certified
- CPR certified
- Leadership
- Computer proficiency
- Organization
- Customer relations
- Attention to detail
- Problem solving
- Adaptability
- Time management
- Problem-solving skills
- Customer support
- Data entry
- Verbal and written communication
Timeline
Call Center Representative
Jackson Pest Control
01.2023 - Current
Personal Banker
South State Bank
01.2022 - 08.2025
Sales Associate
Good Feet
01.2020 - 01.2022
Sales Associate
Richmond Supply
01.2018 - 01.2020
Automotive Technology Certification(s) - undefined
Aiken County Career and Technology Center
High School Diploma -
Silver Bluff High School
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