Destini Fontanez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Practice Manager
Bluepearl Emergency Pet Hospital
04.2023 - Current
- Leveraged marketing strategies to increase visibility within the local community, attracting new patients while retaining existing ones.
- Improved patient satisfaction by streamlining the appointment scheduling process.
- Oversaw daily operations of the medical practice, ensuring adherence to industry standards and regulations.
- Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships.
- Enhanced staff communication and collaboration with regular team meetings and training sessions.
- Coordinated staff schedules to maintain optimal coverage during peak hours while reducing overtime costs.
- Acted as a liaison between physicians, staff, and patients, resolving any conflicts or concerns in a professional manner to maintain a positive practice environment.
- Developed and implemented office policies to ensure a smooth running practice and better patient experience.
- Assisted in the recruitment, hiring, and training of new staff members to support practice growth and excellence in patient service delivery.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Oversaw accounting, budgeting, and financial reporting.
Client Service Supervisor
Bluepearl Emergency Pet Hospital
05.2021 - 04.2023
- Streamlined communication channels for improved efficiency and quicker issue resolution.
- Collaborated with other departments to address client needs, improving overall customer experience.
- Conducted regular team meetings to discuss goals, progress updates, challenges faced, creating an environment where all voices were heard.
- Maintained accurate records of client interactions through diligent documentation practices that allowed seamless information transfer among colleagues when needed.
- Implemented training programs for new hires, elevating team performance and client service standards.
- Delegated tasks according to individual strengths, optimizing skill utilization and overall team performance.
- Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
Client Service Coordinator
Bluepearl Emergency Pet Hospital
08.2020 - 04.2023
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
Receptionist
Wyomissing Animal Hospital
08.2019 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Barista
Starbucks, Target
01.2014 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH08.2025
Bachelor of Science - General Science
Pennsylvania State University
University Park, PA08.2019
Skills
- Employee performance
- Strategic business planning
- Policy and procedure development
- Staff Development
- Payroll Administration
- Budget Oversight
Certification
Mental Health First Aid
Timeline
Assistant Practice Manager
Bluepearl Emergency Pet Hospital
04.2023 - Current
Client Service Supervisor
Bluepearl Emergency Pet Hospital
05.2021 - 04.2023
Client Service Coordinator
Bluepearl Emergency Pet Hospital
08.2020 - 04.2023
Receptionist
Wyomissing Animal Hospital
08.2019 - 09.2021
Barista
Starbucks, Target
01.2014 - 08.2019
MBA - Business Administration
Southern New Hampshire University
Bachelor of Science - General Science
Pennsylvania State University
Mental Health First Aid
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