Summary
Overview
Work History
Education
Skills
Timeline
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Destini Griffin

Longview

Summary

Reliable Shift Supervisor with proven expertise in cash management and team leadership. Successfully enhanced customer satisfaction and operational efficiency while training staff and ensuring safety compliance. Recognized for implementing effective conflict resolution techniques and achieving sales targets, contributing to a positive store environment and strong team performance.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2021 - Current


  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Lead daily operations, including staff supervision, task delegation, and shift planning.
  • Ensure store cleanliness and compliance with safety standards.
  • Monitor performance and provide feedback to improve service.
  • Track and meet daily sales targets and quotas.
  • Deliver consistent customer satisfaction through team coordination.

DSD Receiver

Super 1 Foods
06.2019 - 09.2021
  • Implemented loss prevention strategies, reducing instances of damaged or misplaced goods.
  • Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
  • Communicated operational inconsistencies of store or vendors to manager for resolution.
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.

Office Cashier

Super 1 Foods
05.2018 - 06.2019
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Expedited end-of-day closing procedures by conducting thorough reconciliations of cash drawer balances against transaction records promptly after shift completion.
  • Ensured security of financial assets with proper handling and storage of cash reserves.
  • Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.

Front End Manager

Super 1 Foods
08.2016 - 05.2018
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained strong customer relations and effective customer service standards.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Education

Marshall High School
Marshall, TX

Skills

  • Cash management
  • Employee training
  • Safety compliance
  • Team leadership
  • Conflict resolution techniques
  • Customer-oriented
  • Efficient multitasking
  • Inventory control and record keeping

Timeline

Shift Supervisor

Starbucks
09.2021 - Current

DSD Receiver

Super 1 Foods
06.2019 - 09.2021

Office Cashier

Super 1 Foods
05.2018 - 06.2019

Front End Manager

Super 1 Foods
08.2016 - 05.2018

Marshall High School

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