Destini Henderson
Conroe,TX
Summary
Skilled in leading the team to achieve operational excellence. Adept at managing day-to-day warehouse operations, optimizing processes, and ensuring compliance with quality standards. Demonstrates strong leadership abilities with a focus on team development, problem-solving, and effective communication. Expertise in training and mentoring staff, implementing process improvements, and maintaining high standards of accuracy and efficiency. Committed to driving performance and fostering a collaborative work environment to meet organizational goals and enhance overall productivity.
Overview
10
10
years of professional experience
Work History
Lead Material Handler-Trainer
McKesson
Conroe, TX
12.2022 - Current
- Training and Development: Lead and train new material handlers, utilizing effective communication techniques and active listening to address learner needs and ensure understanding.
- Skill Development: Foster skills in problem-solving, organizational efficiency, and time management to improve team performance and operational efficiency.
- Mentoring: Provide guidance and support to trainees, using patience, empathy, and emotional intelligence to build trust and facilitate learning.
- Communication Excellence: Employ verbal and nonverbal cues to convey complex information clearly, ensuring all team members are informed and aligned.
- Performance Evaluation: Monitor trainee progress, offering feedback and additional training as needed to support their development and address any challenges.
- Problem Resolution: Utilize problem-solving skills to address and resolve any issues that arise during training, ensuring smooth operations and learner satisfaction.
Store Manager
Dollar General
Cleveland , TX
10.2014 - 10.2017
- Rapid Promotion: Advanced from cashier/key holder to Store Manager in just over a year due to exceptional performance and leadership.
- Operational Oversight: Managed all aspects of store operations including merchandising, staffing, customer service, inventory management, and product rotation.
- Team Management: Led a team of up to 8 employees, including hiring, training, and scheduling to ensure optimal staffing levels and performance.
- Inventory and Merchandising: Oversaw inventory control processes, including product stocking and rotation to maintain store presentation and prevent stockouts.
- Budgeting and Cost Management: Created and managed store budgets, including labor costs, to meet financial targets and company goals.
- Customer Service Excellence: Ensured high standards of customer service by addressing customer inquiries and resolving issues promptly.
- Goal Achievement: Consistently met or exceeded company goals for sales, customer satisfaction, and operational efficiency.
Education
High School Diploma -
Penn Foster
01-2007
Skills
- Leadership
- Adaptability
- Teamwork
- Time Management
- Decision-Making
- Critical Thinking
- Effective Communication
- Conflict Resolution
- Problem-Solving
- Interpersonal Skills
- Positivity and Confidence
Accomplishments
- I have received 22 spotlights since joining the McKesson family showcasing my dedication to the team.
- I have learned many areas of the warehouse and how the operate. Additionally I'm being trained on power equipment so I can be crown certified.
Affiliations
- Playing Video Games: Enjoy exploring various genres, which enhances strategic thinking and problem-solving skills and provides a relaxing outlet.
- Reading: Passionate about reading, which contributes to continuous learning and personal development.
- Cooking: Enthusiastic about cooking, which fosters creativity and attention to detail.
Timeline
Lead Material Handler-Trainer
McKesson
12.2022 - Current
Store Manager
Dollar General
10.2014 - 10.2017
High School Diploma -
Penn Foster