DESTINI HINSON
Tallahassee,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
IRC Coordinator
Perdoceo Education
Chicago, Illinois
05.2023 - Current
- Maintained well-organized digital and hardcopy filing systems
- Dealt professionally with team members and clients to enhance relationships
- Complied with company safety and risk management policies and procedures.
Customer Representative
Activus Connect
Orlando, Florida
09.2022 - 03.2023
- Answered inbound calls to handle various concerns, set appointments and close sales
- Informed customers of promotions and special offers to increase sales
- Handled customer inquiries, payments and service requests
- Anticipated needs and resolved problems to keep customers happy.
Project manager- Remote
John Social Media Management
08.2020 - 08.2022
- Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
- Led strategic decision-making in situations with limited information and tight time constraints
- Coordinated project teams, outsourcing work where required
- Led project planning and development, quality control and final review to control milestones and deliverables
- Reviewed and approved or denied outside contractor agreements, expenses and invoicing
- Tracked execution of key milestones, communicating potential issues and roadblocks.
Administrative Assistant- Remote
Kforce
Tampa, Florida
04.2019 - 06.2021
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Directed calls based on query type to streamline support
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Answered customer questions about available products and services.
Regulatory Specialist III
Department of Business and Professional Regulation
Tallahassee, Florida
11.2015 - 02.2019
- Provided expert advice to internal teams by staying on top of changing regulations and standards
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Set up customer accounts in system and updated details to reflect current information
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Customer Service Representative
Event Photography Group
Tallahassee, Florida
05.2015 - 07.2015
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Informed customers of promotions and special offers to increase sales.
Medicaid Eligibility Specialist
Xerox
Tallahassee, Florida
09.2014 - 05.2015
- Helped applicants understand requirements, application procedures and legal rights
- Kept records of assigned cases, and prepared required reports
- Certified recipients to continue receiving benefits based on routine interviews
- Scheduled benefits claimants for adjudication interviews to address questions of eligibility.
Education
Project management certification -
Coursera
01.2023
High school diploma -
Sequoyah High School
Tallahassee, Florida05.2012
Skills
- Schedule management
- Performance improvement
- Written communication
- Ability to multitask
- Good communication
- Analytical thinking
- Document Management
- Recordkeeping
Timeline
IRC Coordinator
Perdoceo Education
05.2023 - Current
Customer Representative
Activus Connect
09.2022 - 03.2023
Project manager- Remote
John Social Media Management
08.2020 - 08.2022
Administrative Assistant- Remote
Kforce
04.2019 - 06.2021
Regulatory Specialist III
Department of Business and Professional Regulation
11.2015 - 02.2019
Customer Service Representative
Event Photography Group
05.2015 - 07.2015
Medicaid Eligibility Specialist
Xerox
09.2014 - 05.2015
Project management certification -
Coursera
High school diploma -
Sequoyah High School
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