DESTINI JONES
Indianapolis,IN
Summary
Empathetic Customer Service Associate with 2+ years of experience in high-volume, fast-paced environments. Skilled in active listening, needs assessment, clear communication, and accurate documentation. Experienced in providing calm, supportive guidance to individuals under stress, following structured protocols, and connecting them with appropriate resources. Holds a Bachelor’s in Psychological Science and committed to developing expertise in crisis intervention and suicide prevention.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
Little Scholars’ Daycare
07.2025 - Current
- Provide individualized, supportive assistance to children, responding calmly to emotional, behavioral, and developmental needs in a fast-paced environment
- Assist in implementing structured lesson plans while observing, assessing, and documenting student behavior and progress in accordance with center guidelines
- Utilize de-escalation and redirection techniques to support children experiencing emotional distress and maintain a safe, supportive classroom environment
- Manage multiple responsibilities simultaneously while adhering to daily schedules, policies, and procedures
- Collaborate with teaching staff to ensure consistent communication, documentation, and follow-through on student needs
Customer Service Representative
UnitedHealth One
05.2023 - 04.2024
- Delivered high-volume, client-centered support to individuals seeking healthcare information handled 90+ calls daily with an average handle time of 3 minutes 20 seconds
- Assessed caller needs quickly to determine priority level and provide informed, solution focused support
- Provided supportive, empathetic communication to callers experiencing stress, confusion, or emotional distress related to healthcare access
- Accurately documented all client interactions in compliance-driven systems, supporting continuity, quality assurance, and follow-up actions
- Advocated for callers by escalating complex issues and communicating trends and concerns to leadership
Education
Bachelor of Science - Psychology
Ball State University
Muncie, IN05-2025
Skills
- Problem Solving
- Emotional Support
- Analytical Thinking
- Communication Skills
- People Focused
- Multitasking
Timeline
Assistant Teacher
Little Scholars’ Daycare
07.2025 - Current
Customer Service Representative
UnitedHealth One
05.2023 - 04.2024
Bachelor of Science - Psychology
Ball State University