Destini Jones- Robinson
Business Person
Philadelphia,PA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Dollar Tree Stores
Philadelphia, Pennsylvania
01.2021 - 09.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained cash drawer of $[75] or more per shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over [100] patients per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Analyzed purchases for signs of fraud.
- Oversaw group of [10] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Processed checks, cash and credit purchases or refunds.
- Directed team of [6] cashiers to maximize performance and deliver exceptional service to every customer.
- Received and processed customer payments.
- Built effective training and coaching strategies to optimize team performance.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Provided ongoing guest service.
Sales Floor Team Member
Primark Stores
Willow Grove, Pennsylvania
06.2018 - 12.2019
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Supported promotional plans by updating signage with price changes.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Alerted customers to upcoming sales events and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained cash drawer of $[200] or more per shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Provided warranty information to customers purchasing covered items and services.
- Connected with customers to support positive transaction experiences and address service concerns.
- Kept shelves stocked with popular items by tracking trends and requesting new orders.
- Moved heavy boxes and full merchandise bins up to [30] pounds in weight by maintaining physical strengths and stamina.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
7-eleven
Philadelphia, Pennsylvania
02.2017 - 02.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Logged reports, expenses, receipts and sales documents into digital database.
- Processed accurate credit, debit, check and cash sales transactions for more than [150] customer orders per day.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Education
High School Diploma -
Benjamin Franklin High School
Philadelphia, PA 08.2017 - 06.2018
Skills
Customer assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Cashier
Dollar Tree Stores
01.2021 - 09.2021
Sales Floor Team Member
Primark Stores
06.2018 - 12.2019
High School Diploma -
Benjamin Franklin High School
08.2017 - 06.2018
Sales Associate
7-eleven
02.2017 - 02.2018
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