Destini Loveless
Los Angeles,CA
Summary
Highly motivated and progress-focused Account and Customer service representative with a long-standing background in those industries. With a track record of initiative and dependability also, devised strategic initiatives which will prove valuable to the company needs. Throughout the course of my career, call center and data entry abilities have become perfected, capable and consistent with problem-solving skills with prioritizing, managing projects with proficiency.
Overview
16
16
years of professional experience
Work History
Account Representative
Kornegay Enterprises
Rancho Cucamonga, CA
01.2021 - 06.2022
- Analyzed accounts for delinquencies and other ongoing issues.
- Communicated updates regarding business proposals, contracts and current projects.
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
International Shipping Agent; Shift Lead
DHL Express
Los Angeles, CA
02.2020 - 04.2021
- Negotiated and arranged transport of goods with shipping or freight companies.
- Assembled containers and crates used to transport large items such as vehicles or machines.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 30,000 packages per day.
- Entered shipping information into computer system and estimated freight and postal rates.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Customer Service Representative
P-Love Realty Group
Marina Del Ray, CA
01.2017 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
- Processed 100 invoices each month and mailed documentation to clients.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Effective liaison between customers and internal departments.
Cook/Server
Paradies Lagardere
Los Angeles, CA
08.2013 - 03.2020
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Ordered and received products and supplies to stock kitchen areas.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Verified proper portion sizes and consistently attained high food quality standards.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Sales Associate
Macys
Torrance, CA
09.2012 - 09.2013
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Processed product returns and assisted customers with other selections.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Food Service Attendant
Gate Gourmet
Los Angeles, CA
06.2011 - 09.2012
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Monitored dining room inventory and replenished as necessary.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Sales Associate
Forever 21
Torrance, CA
11.2008 - 02.2009
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Education
Some College (No Degree) - General Education
El Camino College
Torrance, CAHigh School Diploma -
Gardena High School
Gardena, CA06.2007
Skills
- Business administration
- Dependable
- Organize
- Document management
- Account management
- Excellent verbal and written communication
- Data Entry
- Professional telephone demeanor
- Problem-solving skills
- Typing 35 wpm
- Punctual
- Team oriented
- Microsoft office
Timeline
Account Representative
Kornegay Enterprises
01.2021 - 06.2022
International Shipping Agent; Shift Lead
DHL Express
02.2020 - 04.2021
Customer Service Representative
P-Love Realty Group
01.2017 - 03.2021
Cook/Server
Paradies Lagardere
08.2013 - 03.2020
Sales Associate
Macys
09.2012 - 09.2013
Food Service Attendant
Gate Gourmet
06.2011 - 09.2012
Sales Associate
Forever 21
11.2008 - 02.2009
Some College (No Degree) - General Education
El Camino College
High School Diploma -
Gardena High School
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