Destini Mauerman
Stephens City,VA
Summary
Highly-motivated employee with desire to take on new challenges. Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.
Overview
9
9
years of professional experience
Work History
Server
Salamander Resort
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Demonstrated initiative in assisting colleagues during peak periods, fostering an atmosphere of teamwork.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
Receptionist
Hematology Oncology Associates of Fredericksburg
09.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Bank Teller
Great Southern Bank
11.2022 - 04.2023
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Bartender
Bairs
07.2022 - 12.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Teacher
La Petite Academy
04.2022 - 09.2022
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Supervised students throughout day, both in classroom and outside during breaks.
Server
Big Whiskey's American Bar & Grill
09.2021 - 04.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Registration Specialist
Cox Heath
09.2020 - 08.2021
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Advised patients of monies required to be paid prior to services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Registered patients for outpatient procedures and emergency services.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Scanned [Type] documents and insurance cards to include in patient charts.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Welcomed patients to facility and assisted with registration sign-in process.
Child Care Worker
YMCA
02.2020 - 03.2020
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Guided children through engaging and productive activities to foster fun learning environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Planned and implemented engaging activities to encourage creativity and expression.
- Sanitized toys and tables to maintain clean, safe environment.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children.
- Maintained safe play environment.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Observed and monitored children's play activities.
Manager
Mcalister's
01.2019 - 03.2020
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Shift Leader
Papa Murphy's
08.2017 - 01.2019
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
Server
Village Inn
02.2016 - 08.2017
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Education
High School Diploma -
Republic High School
01.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
Timeline
Server
Salamander Resort
02.2024 - Current
Receptionist
Hematology Oncology Associates of Fredericksburg
09.2023 - 02.2024
Bank Teller
Great Southern Bank
11.2022 - 04.2023
Bartender
Bairs
07.2022 - 12.2022
Teacher
La Petite Academy
04.2022 - 09.2022
Server
Big Whiskey's American Bar & Grill
09.2021 - 04.2022
Registration Specialist
Cox Heath
09.2020 - 08.2021
Child Care Worker
YMCA
02.2020 - 03.2020
Manager
Mcalister's
01.2019 - 03.2020
Shift Leader
Papa Murphy's
08.2017 - 01.2019
Server
Village Inn
02.2016 - 08.2017
High School Diploma -
Republic High School
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