Destini Moore

• Assisted customers with complex account issues, including toll violations, transponder replacements, and payment disputes. Reviewed account histories, verified vehicle and transponder information, and coordinated resolutions in compliance with Peach Pass policies. Served as the primary point of contact for customers via phone, email, and portal inquiries, ensuring timely and professional communication. Documented all interactions and maintained accurate records in account management system. Educated customers on account setup, toll payment procedures, and policy requirements to prevent future issues and enhance customer satisfaction. Collaborated with internal departments to resolve escalated concerns and improve operational processes.

• Received, inspected, and organized incoming materials and shipments, ensuring accuracy and proper storage. Loaded and unloaded trucks, pallets, and containers safely and efficiently. Operated forklifts, pallet jacks, and other material handling equipment according to safety guidelines. Maintained inventory records, tracked stock levels, and assisted with cycle counts. Prepared materials for shipment, labeling and packaging items as needed. Collaborated with team members and other departments to support production schedules and meet operational goals. Ensured a clean, safe, and organized work environment by following all safety protocols and company procedures.

Reviewed, processed, and managed unemployment claims for individuals applying for benefits. Verified claimant information, eligibility, and employment history to ensure accurate and timely processing. Responded to claimant inquiries via phone, email, and online portals, providing clear guidance on benefits, requirements, and documentation needed. Investigated discrepancies, resolved issues, and coordinated with employers to validate employment records. Maintained accurate case files in compliance with state and federal regulations and assisted in preparing reports on claims activity and trends. Provided support and education to claimants on the application process and requirements to help ensure proper benefit distribution.

Provided compassionate, one-on-one care for elderly and/or disabled clients in a home setting. Assisted with activities of daily living including bathing, dressing, grooming, and toileting. Monitored and recorded vital signs, medication intake, and any changes in client condition. Supported clients with meal preparation, feeding, and maintaining dietary requirements. Maintained a clean and safe environment through light housekeeping and laundry. Offered companionship and emotional support, and communicated regularly with family members and healthcare providers to ensure continuity of care.

Assisted policyholders with billing inquiries, payments, and account updates for insurance policies. Answered phone calls and emails professionally, resolving questions about invoices, billing errors, and payment plans. Verified account information, processed payments, and ensured accurate posting to customer accounts. Educated customers on billing procedures, deadlines, and available payment options. Documented all customer interactions and escalated complex issues to appropriate departments as needed.

• Managed patient scheduling and coordinated appointments remotely to optimize provider availability while ensuring patients received timely care. Verified insurance coverage, processed authorizations, and clearly explained benefits and financial responsibilities to patients. Maintained and updated accurate patient records in the electronic health records (EHR) system, ensuring compliance with privacy regulations. Served as the primary point of contact for patient inquiries, providing professional, friendly, and informative responses via phone, email, and video conferencing. Assisted with patient check-in and check-out processes, coordinated patient flow, and ensured a smooth experience from arrival to departure. Supported billing and collections by processing copays, verifying payments, and resolving billing questions with patients. Acted as a liaison between patients, medical staff, and external providers to ensure effective communication and continuity of care. Educated patients on clinic policies, procedures, and post-care instructions, enhancing patient understanding and satisfaction.