Destini Odum
Fort Washington,MD
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
Pembroke Station Apartments
02.2022 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Responded to requests and scheduled appointments for property showings.
Shift Manager
AutoZone
09.2023 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
P/T Receptionist
Chuck's Garage
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Driver Supervisor
Amazon (DSP)
02.2023 - 07.2023
- Load Amazon Vehicle, and Deliver to the customers as the rabbit directs you.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
Host
Bus Boys and Poets
05.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Title Agent/Front Office Manager
On Time Tag And Title
01.2020 - 05.2022
- Demonstrated commitment to ethical practices and adherence to industry regulations, earning trust and respect from clients and colleagues alike.
- Streamlined workflow efficiency by implementing organizational systems for managing documents and files.
- Increased customer retention by consistently meeting deadlines for delivering title reports and commitments.
- Supported company growth initiatives by participating in business development activities such as networking events and community outreach efforts.
- Enhanced client satisfaction by providing exceptional service in researching and resolving title issues.
- Contributed to a positive team environment by offering assistance to colleagues when needed and sharing best practices for efficient title processing procedures.
- Collaborated with lenders, buyers, and sellers to ensure timely closings of real estate transactions.
- Mitigated risk exposure for clients by identifying potential claims against properties during the title examination process.
- Facilitated smooth transaction processes by coordinating with escrow agents, underwriters, and other stakeholders.
- Developed strong relationships with local government agencies to expedite document retrieval and streamline research processes.
- Increased company visibility in the local marketplace by actively participating in industry-related events and organizations.
- Improved communication between all parties involved in the title process by proactively addressing potential issues and concerns.
Technical Support Agent
Convergys: Quick Books
09.2018 - 01.2020
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
Filing Clerk (Volunteer)
Battle's Transportation
05.2011 - 08.2011
- Receptionist, answering phones
- Answering over 100 calls a day
- Excellent phone etiquette
- Organized office filing system for over 1,000 file folders to ensure easy retrieval
- Great decision-making and problem-solving skills
- Able to work in an environment that is conducive to frequent distractions and interruptions
- Great organizational skills with attention to detail
- Assisted office staff by completing basic clerical and administrative tasks.
Education
No Degree - Business Administration And Management
Argosy University
Washington, DCSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Administrative Support
- Schedule Management
- File Management
- Clerical Support
Timeline
Shift Manager
AutoZone
09.2023 - 05.2024
P/T Receptionist
Chuck's Garage
07.2023 - Current
Driver Supervisor
Amazon (DSP)
02.2023 - 07.2023
Host
Bus Boys and Poets
05.2022 - 02.2023
Leasing Consultant
Pembroke Station Apartments
02.2022 - Current
Title Agent/Front Office Manager
On Time Tag And Title
01.2020 - 05.2022
Technical Support Agent
Convergys: Quick Books
09.2018 - 01.2020
Filing Clerk (Volunteer)
Battle's Transportation
05.2011 - 08.2011
No Degree - Business Administration And Management
Argosy University