Destini Roy
Jacksonville
Summary
My goal is to secure a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company. I am ambitious, highly flexible, a dependable hard working and reliable person .
Overview
8
8
years of professional experience
Work History
Fraud Prevention Specialist
Citibank
04.2022 - Current
- Investigate potential fraudulent activity on existing accounts.
- Complete assigned tasks accurately and efficiently within set timeframes.
- Determine appropriate verification procedures to process customer information.
- Respond to inbound client inquiries and address service-related questions and concerns.
- Conduct outbound verification calls to confirm legitimate account transactions.
- Ensure a positive customer experience by providing clear and professional assistance.
WAREHOUSE DELIVERY DRIVER
Amazon
01.2021 - 02.2022
- Researched and traveled most direct route and delivered items on schedule or ahead of schedule
- Tracked and maintained records for mileage, fuel usage, and delivery instructions
- Reviewed orders before delivery and confirmed completeness and proper invoicing to optimize customer service
- Loaded and unloaded vehicle, delivered packages to customers' doors, and collected payments upon delivery when required
- Followed prescribed routes and time schedules to attain on-time delivery
- Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes
CUSTOMER SERVICE REPRESENTATIVE
TTEC
06.2019 - 10.2020
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Met team and client performance metrics, goals, and deadlines
- Responded to questions and followed up on customer interactions
- Navigated multiple systems to identify source of issue
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Addressed customer concerns and complaints and resolved issues promptly
WAREHOUSE ASSOCIATE
Amazon
10.2018 - 05.2019
- Loaded trucks to fill orders for transport
- Read customer orders, work orders, and requisitions to determine items to be moved, gathered, distributed, or shipped
- Packed, unpacked, and marked stock items using identification tag, stamp, or electronic marking tool
- Examined and inspected products and boxes to meet picking specifications and quality standards
- Pulled, filled, packed, and set up orders to prepare for delivery or pickup
- Followed company, state, and OSHA safety rules, policies and regulations to promote safe working p
Clerical Clerk
09.2016 - 07.2017
- Oversaw day-to-day operations and special projects in fast-paced work environments
- Established clear objectives and set policies to achieve targets with minimal waste and expenditures
- Kept work area organized and clutter-free
- Completed all assigned tasks prior to shift end
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
Education
HIGH SCHOOL DIPLOMA -
Edward H. White High School
Jacksonville, FloridaSkills
- Recordkeeping and file management
- Update records
- Pick products
- Labeling and stocking
- Enter data
- Client communication
- Problem resolution
- Conflict resolution
- Account updating
- Call center procedures
- Type 30 wpm
- Microsoft office
- Customer service
- Material handling
- Delivery schedule development
- Local routes understanding
- Safe driving
- Multitasking
- Fraud prevention strategies
- Critical thinking
- Cybersecurity awareness
Timeline
Fraud Prevention Specialist
Citibank
04.2022 - Current
WAREHOUSE DELIVERY DRIVER
Amazon
01.2021 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
TTEC
06.2019 - 10.2020
WAREHOUSE ASSOCIATE
Amazon
10.2018 - 05.2019
Clerical Clerk
09.2016 - 07.2017
HIGH SCHOOL DIPLOMA -
Edward H. White High School
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