Destini Runnion
Moses Lake,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
In Home Care Provider
Consumer Direct Care Network Of Washington
10.2022 - Current
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Administered medications accurately and on time, ensuring proper dosage per physician instructions.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
Sales Specialist
Outdoor Power & Repair
06.2019 - 08.2021
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Increased sales revenue by developing and implementing strategic sales plans.
Receptionist
Broadway Animal Hospital
01.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Columbia Basin Secondary
Moses Lake, WA06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint Handling
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Coordination
- Assertiveness
Timeline
In Home Care Provider
Consumer Direct Care Network Of Washington
10.2022 - Current
Sales Specialist
Outdoor Power & Repair
06.2019 - 08.2021
Receptionist
Broadway Animal Hospital
01.2017 - 04.2019
High School Diploma -
Columbia Basin Secondary
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