Summary
Overview
Work History
Education
Skills
Timeline
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Destini Shipman

Port Jervis

Summary

Professional with comprehensive experience in quality assurance and inspection. Adept at identifying defects, ensuring compliance with standards, and utilizing precision measurement tools. Strong focus on collaboration and achieving optimal results. Known for reliability, adaptability, and effective problem-solving skills. Strong team player and works well with others.

Overview

9
9
years of professional experience

Work History

Quality Inspector

Pratt & Whitney
06.2022 - Current
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Discarded and rejected products, materials and equipment not conforming with specifications.

Stock Clerk

Kolmar
06.2021 - 06.2022
  • Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Fork lift certified
  • Loading and unloading containers
  • Picking orders
  • Inventory control
  • Scheduling inbound shipments

Inbound Call Center Representative

Spectrum
02.2021 - 06.2021
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.

Label Room Attendant

Kolmar
08.2016 - 02.2021
  • Inventory control of labels
  • Creating shipping labels for outbound shipments
  • Collaborating with customers to create templates for labels
  • Stocking shelves
  • Creating purchase orders for supplies needed


Education

High School Diploma -

Middletown High School
Middletown, NY
06-2013

Skills

  • Product inspection
  • Visual inspection
  • Excellent mathematical skills
  • Dimensional inspection
  • Keen eye for detail
  • Measuring skills
  • Process control
  • Quality assurance
  • Defect identification
  • Corrective actions
  • First-article inspection
  • Results documentation
  • Surface finish evaluation
  • Sampling methods
  • Performance metrics
  • Up-selling techniques
  • Call handling techniques
  • Call decisioning

Timeline

Quality Inspector

Pratt & Whitney
06.2022 - Current

Stock Clerk

Kolmar
06.2021 - 06.2022

Inbound Call Center Representative

Spectrum
02.2021 - 06.2021

Label Room Attendant

Kolmar
08.2016 - 02.2021

High School Diploma -

Middletown High School

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Destini Shipman