DESTINI STAFFORD
Hoffman Estates,IL
Summary
Detail-oriented individual with proven ability to manage multiple tasks with efficiency and accuracy. Excellent interpersonal, communication, and computer skills. Committed to providing customers with the best possible support and assistance.
Overview
10
10
years of professional experience
Work History
CYTOLOGY Lab Assistant
ACL LABORATORIES
Rosemont, USA
09.2022 - 11.2024
- Operated various types of automated instruments related to cytology testing
- Adapted quickly to changes in workflow processes while meeting deadlines
- Applied problem solving skills to troubleshoot technical issues quickly
- Successfully collaborated with other medical professionals as part of a team
- Demonstrated ability to accurately process, prepare and analyze cytology specimens
- Prepared and analyzed samples, such as Papanicolaou (PAP) smear body fluids and fine needle aspirations (FNAs), to detect abnormal conditions
PATIENT ACCESS REPRESENTATIVE
ADVOCATE GOOD SHEPHERD HOSPITAL
Barrington, USA
07.2021 - 09.2022
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Registered patients by obtaining necessary and accurate financial and demographic information
- Created new patient charts to include personal and insurance information and reason for visit
- Resolved patient billing issues and collected payments
LAB ASSISTANT
NORTHERN MICHIGAN UNIVERSITY
Marquette, USA
12.2020 - 05.2021
- Prepared specimens for testing and analysis
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance
- Managed specimen sample handling, receiving, storage and inventory
- Created and updated record of all supplies and equipment to monitor inventory
- Performed diagnostic and therapeutic laboratory procedures
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory
- Verified final products passed quality control standards before release
- Maintained lab by calibrating equipment and cleaning surfaces and items used
- Prepared samples for centrifugation, aliquoting and preserving sample integrity
- Safely prepared reagents, compounds and lab test solutions
- Demonstrated competence in collecting lab samples for testing
EMERGENCY ROOM REGISTRATION CLERK
UP HEALTH SYSTEMS MARQUETTE
Marquette, USA
12.2020 - 05.2021
- Collected, organized and entered patient data into medical systems
- Catalogued patient data in clinical databases and registries according to regulatory practices
- Performed regular quality and validation assessments on patient data to verify accuracy
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
CASHIER
MARSHALLS DEPARTMENT STORE
Streamwood, USA
05.2018 - 08.2019
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Completed orders and organized product deliveries to meet customer timetables
- Provided positive first impressions to welcome existing, new and potential customers
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
SALES ASSOCIATE
DISCOVERY CLOTHING
Streamwood, USA
09.2014 - 08.2017
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Completed orders and organized product deliveries to meet customer timetables
- Provided positive first impressions to welcome existing, new and potential customers
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
Bachelor of Science (B.S.) - Criminal Justice
NORTHERN MICHIGAN UNIVERSITY
Marquette, MI05.2021
Associate in Science (A.S.) - Criminal Justice
NORTHERN MICHIGAN UNIVERSITY
Marquette, MI12.2020
High School Diploma -
STREAMWOOD HIGH SCHOOL
Streamwood, IL05.2016
Skills
- Knowledge of Community Services and Programs
- Administrative and Office Support
- Evaluating Quality of Care
- Microsoft Office
- Helpful and Service-Oriented
- Complaint Investigation
- Resolving Problems
- Calm and Effective Under Pressure
- Verbal and Written Communication
- Automated Laboratory Testing
- Experimental Procedures
- Blood and Urine Analysis
- Specimen preparation
Timeline
CYTOLOGY Lab Assistant
ACL LABORATORIES
09.2022 - 11.2024
PATIENT ACCESS REPRESENTATIVE
ADVOCATE GOOD SHEPHERD HOSPITAL
07.2021 - 09.2022
LAB ASSISTANT
NORTHERN MICHIGAN UNIVERSITY
12.2020 - 05.2021
EMERGENCY ROOM REGISTRATION CLERK
UP HEALTH SYSTEMS MARQUETTE
12.2020 - 05.2021
CASHIER
MARSHALLS DEPARTMENT STORE
05.2018 - 08.2019
SALES ASSOCIATE
DISCOVERY CLOTHING
09.2014 - 08.2017
Bachelor of Science (B.S.) - Criminal Justice
NORTHERN MICHIGAN UNIVERSITY
Associate in Science (A.S.) - Criminal Justice
NORTHERN MICHIGAN UNIVERSITY
High School Diploma -
STREAMWOOD HIGH SCHOOL