Summary
Overview
Work History
Education
Skills
Get to know me:
References
Timeline
Generic

Destini Thomas

Waxhaw,NC

Summary

Dynamic team leader with a proven track record in managing high-pressure situations and consistently surpassing targets. Expertise in enhancing customer experiences through exceptional multitasking and time management abilities. Adept at thriving in fast-paced environments, showcasing remarkable adaptability to last-minute changes while maintaining superior work quality under tight deadlines.

Overview

9
9
years of professional experience

Work History

Senior Account Manager

Stabella, Inc.
Monroe, NC
04.2021 - Current
  • Produced sales documents, finalized deals and filed records.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Provided ongoing training and support to junior team members on sales techniques and processes.
  • Developed successful customer relationships to boost sales opportunities.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Identified customer needs by asking questions and advising on best solutions.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Addressed customer questions and concerns regarding products and services.
  • Verified and updated account information to keep details current.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.

Receptionist

NND & Pain Clinic
Monroe, NC
04.2016 - 10.2020
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Updated and recorded customer or client information to maintain accounts.

Education

GED -

GED Testing Service
Tallahassee, FL
07-2020

Skills

  • Contract negotiation
  • Sales forecasting
  • Customer relationship management
  • Account management
  • Data analysis
  • Lead generation
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Teamwork
  • Complaint management
  • Multitasking
  • Employee mentoring

Get to know me:

  • Hardworking individual who thrives on helping customers find solutions to any issues they may be having.
  • Communication is the key to happy customers. I feel like continual conversations with customers are needed to ensure they feel included in the process and they have a good experience with the company.
  • I am currently looking for a full time, work from home job where I can become an asset to the company and make a career out of it.

References

References available upon request.

Timeline

Senior Account Manager

Stabella, Inc.
04.2021 - Current

Receptionist

NND & Pain Clinic
04.2016 - 10.2020

GED -

GED Testing Service

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