Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destinie Davis

natchitoches,Louisiana

Summary

"I bring over 5 years of expertise in customer service. My strengths include issue resolution, attentive listening, handling sensitive data, verbal communication, critical thinking, and medical terminology. I excel in providing clear guidance, influencing customer interactions, and working at a rapid pace to meet tight deadlines. I am prepared to make significant contributions to company success as a Patient/ Client Representative, excelling in providing exceptional support for clients, patients, scheduling, database management, and identifying client/ patient needs to enhance overall service." Experienced sales specialist adept at negotiations, e-commerce, and providing exceptional customer service. Demonstrates outstanding interpersonal and time management skills.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

VXI Global
02.2023 - 05.2024
  • During my tenure, I provided remote assistance to customers encountering technical issues, offering patient and professional guidance through step-by-step resolutions. I enhanced customer satisfaction by delivering timely and precise technical support for diverse software and hardware issues. Employing effective troubleshooting techniques, I successfully resolved intricate technical problems, thereby improving the user experience. Additionally, I maintained a high level of expertise on company products to ensure the consistent delivery of accurate information to customers.
  • I effectively utilized ticketing systems to efficiently manage and process support actions and requests.

Customer Service Representative

Carnival Cruise Lines
06.2021 - 03.2023
  • I expertly managed high-stress situations, maintained unwavering professionalism under pressure, and deftly resolved disputes or conflicts. I responded to customer complaints with empathy, resulting in significantly increased loyalty and repeat business. Additionally, I efficiently handled escalated calls, ensuring satisfactory resolutions for both customers and the company. I meticulously maintained detailed records of customer interactions, guaranteeing proper follow-up and swift resolution of issues. I also adeptly assisted customers in navigating the company website and effortlessly placing online orders to enhance the overall user experience. Lastly, I consistently enhanced customer satisfaction by promptly addressing concerns and providing precise and reliable information. I significantly boosted sales by skillfully upselling products and services to meet each customer's unique needs.

Healthcare Customer Service Representative

Carenet
05.2019 - 04.2021
  • I ensured strict compliance with HIPAA regulations when handling sensitive patient information, rigorously protecting client privacy at all times. I adeptly managed difficult conversations with compassion and professionalism, skillfully de-escalating tense situations while unwaveringly focusing on finding resolutions. I significantly enhanced patient satisfaction by swiftly addressing and resolving healthcare-related inquiries. I rigorously maintained confidential patient, employee, and company information in unwavering compliance with company policies and regulatory requirements.
  • I consistently delivered exceptional customer service to all patrons by drawing upon an extensive knowledge of products and services, thereby cultivating welcoming and positive experiences. Additionally, I consistently exhibited high energy and professionalism in my interactions with both clients and colleagues. Furthermore, I made a point to stay abreast of any changes in products and services, ensuring that my knowledge remained current.

Education

Many High School
Many, LA

Skills

  • Technical Troubleshooting
  • Remote Support
  • Product Troubleshooting
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Call center experience
  • Complaint Handling
  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling
  • Medical billing knowledge
  • Highly Professional

Timeline

Technical Support Representative

VXI Global
02.2023 - 05.2024

Customer Service Representative

Carnival Cruise Lines
06.2021 - 03.2023

Healthcare Customer Service Representative

Carenet
05.2019 - 04.2021

Many High School

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Destinie Davis