Destinie Good
Antioch,TN
Summary
Dynamic and results-driven professional with extensive experience in customer service and HIPAA compliance at Pain Management Group. Proven ability to enhance patient satisfaction and streamline operations through effective scheduling and insurance verification. Recognized for leadership and training skills, consistently improving team performance and client relations.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Pain Management Group
07.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers, enhancing service delivery.
- Assisted in resolving patient inquiries and concerns, improving overall satisfaction rates.
- Maintained accurate patient records in electronic health record system for compliance and efficiency.
- I set up clinical appointments.
- I was responsible for taking patients' balances that were owed on their accounts.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- I also would have to call out to pharmacies to verify if patients' medications were sent over, and if not, which medications needed to be sent in for the patient.
- I also did all the prior autheration for all 12 of out location that we have so I have really great with time management and overload.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Claims Service Adjuster
GEICO, Government Employees Insurance
01.2021 - 05.2023
- Evaluated insurance claims for accuracy and compliance with company policies
- Collaborated with stakeholders to resolve complex claim inquiries
- Processed claims using industry-standard software and tools
- Trained new adjusters on operational procedures and best practices
- Participated in company-wide initiatives aimed at enhancing overall customer experience by offering feedback on the claims process from an adjuster''s perspective.
- Improved claim resolution time by efficiently managing a high volume of daily claims.
- Developed positive relationships with vendors, such as auto repair shops and medical providers, ensuring timely receipt of necessary documentation for claim handling purposes.
- Increased customer satisfaction with timely communication during the entire claims process.
- Reduced customer complaints by providing prompt and accurate claim assessments.
- Managed catastrophe response efforts, providing efficient service to policyholders impacted by natural disasters or severe weather events.
- I also became the team leader after only being there for seven months; I moved very quickly in the company with a lot of help and focus.
Sales Manager's Assistant
H&M Clothing
10.2018 - 11.2020
- Assisted in daily sales operations and customer service initiatives to enhance store performance.
- Coordinated inventory management processes to ensure optimal stock levels and product availability.
- Supported the Sales Manager in developing training materials for new team members, enhancing onboarding efficiency.
- Analyzed sales reports to identify trends, contributing to strategic decision-making for promotional activities.
- Improved client relations by promptly addressing inquiries and resolving issues.
- I received the best assistant manager award for four months in a row.
Education
High School Diploma -
Caneridge High School
Antioch, TNSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Patient intake
- Medical insurance
- Medical billing
Timeline
Patient Service Representative
Pain Management Group
07.2023 - Current
Claims Service Adjuster
GEICO, Government Employees Insurance
01.2021 - 05.2023
Sales Manager's Assistant
H&M Clothing
10.2018 - 11.2020
High School Diploma -
Caneridge High School