Destinie Harrell
Dayton,TX
Summary
Adept at leveraging analytical thinking and multi-tasking skills, I enhanced patient satisfaction at Carenet Health for UCLA by streamlining appointment processes and improving cross-departmental coordination. My background in HR and data entry underscores my ability to manage complex tasks efficiently, ensuring accuracy and compliance while fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Patient Scheduler
Carenet Health for UCLA
09.2023 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Booking appointments in person and by video.
- Cross trained in CT's, Mammograms, Dexa, X-rays, Ultra-sounds and Pet scans to increase customer experience.
Data Entry Vendor
Clear Capital Partners
08.2020 - Current
- Utilized advanced technology for precise measurements, increasing the reliability of collected data.
- Established trust among colleagues by demonstrating a consistently strong work ethic and commitment to achieving desired outcomes.
- Conducted routine quality checks on collected data, significantly reducing errors and inconsistencies.
- Ensured compliance with industry regulations by thoroughly understanding guidelines and applying them conscientiously during data collection efforts.
- Cultivated positive relationships with clients by providing prompt updates on progress and addressing concerns professionally as they arose.
- Communicating technical issues on the companies software that arise and trouble shoot while making suggestions.
- Excellent communication with customer's and staff to submit reports on time.
- Provide estimates on properties by performing a CMA with proof of my findings.
- Collect data in our software, providing damage proof photo's at the site property while submitting report on time.
- Cross trained to handle multiple projects and task.
- Manage company software clear insight and use of Google Sheet.
- Enter Data and catch errors by reporting it.
HR Coordinator
Key West
01.2016 - 01.2017
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Assist in recruitment processes, including initial contact with candidates to schedule interviews and provide follow-up application status.
- Support onboarding of new hires: sending offer letters, welcome emails, creation of employee file, and electronic filing of new hire paperwork.
- Provide status updates to candidates and hiring managers throughout the onboarding process; escalate employee needs when appropriate.
- Respond to employee inquiries regarding policies, benefits, payroll, and equipment.
- Maintain payroll records including missed punches, PTO requests, and timecards.
- Backup for bi-weekly payroll processing.
- Maintain Employee files & profiles within various company used systems.
- Attended Work Force Commission Events for job fairs
- Assist with offboarding tasks including coordination of returning equipment, and creation of offboarding ticket with IT.
Education
Associate of Applied Science - Accounting Technology And Bookkeeping
Lonestar
The Woodlands, TX08.2025
Claims Adjuster
Adjuster Pro
11.2022
Skills
- Multi-tasking
- Research Methodologies
- Record Keeping
- Data Validation and Entry
- Xactimate
- Technology and Technical Troubleshooting
- Patient scheduling with EPIC
- Microsoft Office
- Writing and Editing
- Deadline Management
- Analytical Thinking
- Interpersonal Skills
- HR Coordinating
Timeline
Patient Scheduler
Carenet Health for UCLA
09.2023 - Current
Data Entry Vendor
Clear Capital Partners
08.2020 - Current
HR Coordinator
Key West
01.2016 - 01.2017
Associate of Applied Science - Accounting Technology And Bookkeeping
Lonestar
Claims Adjuster
Adjuster Pro