Destinie Harrell
Dayton,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
2
2
Certification
Work History
MEDICAL PATIENT COORDINATOR
CARENET HEALTH
10.2023 - Current
- Provided complete patient assessments and communicated with patients to understand medical histories for CT, DEXA Scans, Mammograms and Ultrasound.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
CLIENT PROPERTY DATA COLLECTOR
Clear Capital Partners
04.2020 - Current
- Assist appraisals in the home buying process by taking photos of the exterior and interior of the home. Entering data on the home, scanning dimensions and providing a estimate.
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Evaluated current methodologies used across different projects, and provided recommendations for standardizing the data collection process.
TIER 2 LEVEL SABRE TRAVEL ADVISOR
TELEPERFORMANCE VIA AMERICAN EXPRESS
03.2020 - 01.2023
- Input data into SABRE GDS system to improve business efficiency and reduce costs by automating operations workflow.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Utilized industry-specific software systems proficiently for streamlined ticket booking management across different platforms.
- Achieved timely resolution of customer complaints, fostering positive brand perception within the community.
- Investigate airline tickets to determine what party was in error, our agent or card member.
- Verify, interpret policy fare rules to determine ticket exchange is allowed for airline, educate agents on challenge's they faced.
- Negotiated with claimants after findings, if beyond my level, escalate to next level.
- Take over challenging ticket's from our agent's. Emailed client's on behalf of card member's to reach a mutual negotiated decision to close the open case.
- Cancel, change airline tickets using the SABRE GDS coded system according to the fare rules.
Education
Associate of Applied Science - Accounting
Lonestar
The Woodlands, TX04.2025
Certification - Real Estate
Champions School Of Real Estate
Skills
- Patient Care
- Epic Software
- Documenting and Recording Information
- Customer Service
- Up-selling abilities
- Product Recommendations
- Service standard compliance
- Complex Problem-Solving
- Reservation software
- Active Listening
- Creative Thinking
- Patient confidentiality
- Appointment Scheduling
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Received consistent recognition from our director, leadership by their clients how they are happy for my sincere service.
- Crossed trained in multiple modalities to meet business
service needs.
- Brought improvement suggestions for our articles to improve by our leader coordinator task to further assist our employee's.
- Demonstrated exceptional problem-solving skills by resolving complex customer issues, earning recognition from both customers and management.
- Consistently exceeded performance targets, achieving 95 % customer satisfaction rating and contributing to the company's reputation for outstanding elite service.
Certification
- Trained Modalities-CT, Dexa Bone Density, Ultrasound Breast, Mammogram Breast. Customer Service.
- Certified Realtor, Fathom Realty-04-2020-Present
- Epic Trained, Carenet Health for UCLA-Present
Volunteering to help the poor, donate at my current company to help the needy.
- Donates to foster kids.
- Volunteered to feed the poor at the Out Reach Ministry
- Donates at Carenet Health out of my check to help the less fortunate
- Donates at the Fellowship of the woodlands church weekly.
- Volunteered to help the elderly family and non family
Timeline
MEDICAL PATIENT COORDINATOR
CARENET HEALTH
10.2023 - Current
CLIENT PROPERTY DATA COLLECTOR
Clear Capital Partners
04.2020 - Current
TIER 2 LEVEL SABRE TRAVEL ADVISOR
TELEPERFORMANCE VIA AMERICAN EXPRESS
03.2020 - 01.2023
Associate of Applied Science - Accounting
Lonestar
Certification - Real Estate
Champions School Of Real Estate