Destinie McCoy
Baton Rouge,LA
Summary
Dynamic professional with a proven track record in public safety and customer service excellence, demonstrated during roles at Performance Contractors and AT&T. Skilled in hazardous materials handling and adept at enhancing customer satisfaction. Achieved significant reductions in incident rates through vigilant surveillance and effective communication.
Overview
4
4
years of professional experience
Work History
Firewatch/Helper Coordinator
Performance Contractors
02.2024 - Current
- Maintained constant surveillance on areas where welding and other hot work was taking place.
- Conducted thorough tests and inspections of gear, equipment, and tools to stay ready for every type of fire.
- Observing
- Safe practices
Telesales Representative
AT&T
09.2022 - 08.2023
- Opened new accounts and documented personal, demographic, and payment information in system.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Recorded contact information of customers and potential customers in internal database.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered calls, took messages, and transferred calls to correct individuals.
- Asked pertinent questions to understand customer requirements.
Head Cashier
Lowes Home Improvment
03.2021 - 08.2022
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Led cashiers and associates in providing thoughtful customer service.
- Handled cash with high accuracy and took care to check bills for fraud.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Acadiana High School
Scott, LA05-2016
Skills
- Public safety awareness
- Physical fitness
- Hazardous materials handling
- Documentation and reporting
- Scheduling
- Google Analytics
- Microsoft Office Proficiency
- Public Speaking
- Excellent Communications
- Mannerism
- Data Entrance & Maintenance
- Inbound & Outbound Calling
- Team Leadership
Timeline
Firewatch/Helper Coordinator
Performance Contractors
02.2024 - Current
Telesales Representative
AT&T
09.2022 - 08.2023
Head Cashier
Lowes Home Improvment
03.2021 - 08.2022
High School Diploma -
Acadiana High School
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