Destinie Patton
Baton Rouge,LA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Freelance Hairdresser
Self Employed Services
Baton Rouge, LA
01.2015 - Current
- Provide a wide range of hair services including cutting, coloring, styling, and treatments to meet the unique needs and preferences of clients.
- Consult with clients to understand their desired look and offer professional advice on suitable styles, colors, and treatments.
- Demonstrate proficiency in various cutting and coloring techniques, staying updated on the latest trends and styles in the industry.
- Build strong client relationships through exceptional customer service, attentiveness, and attention to detail.
- Manage appointment scheduling, ensuring efficient salon operations and maximizing client satisfaction.
- Educate clients on proper hair care techniques and recommend suitable products to maintain their style and enhance hair health.
- Collaborate with team members to uphold salon standards and contribute to a positive and supportive work environment.
- Maintain cleanliness and organization of salon equipment and workstations to uphold a professional and hygienic environment.
- Provide excellent customer service by attending to clients' needs and ensuring their comfort throughout their salon experience.
Receptionist
Special Needs Unlimited
Baton Rouge, LA
03.2022 - 08.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Store Manager
Da Hair Connect
Baton Rouge, LA
02.2017 - 05.2020
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated POS system with new products and promotional offers.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Formed and sustained strategic relationships with clients.
Sales Associate
Girl Scouts Louisiana East
Baton Rouge, LA
01.2015 - 02.2017
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Conducted inventories on a regular basis to track stock levels.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Tracked sales performance metrics to identify trends in the market place.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Cashier
Woerner Landscape
Baton Rouge, LA
06.2014 - 12.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
Cosmetology Education
Aveda Institute - Covington
Baton Rouge, LA01-2014
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, LA06-2012
Skills
- Appointment Scheduling
- Social Media Marketing
- Keratin Treatments
- Sanitation Practices
- Appointment Coordination
- Relationship Building and Management
- Business Management
- Customer Consultation
- Networking Expertise
- Customer Buying Trends
- Outstanding Customer Service
- Staff Management
- Sales Expertise
References
References available upon request
Timeline
Receptionist
Special Needs Unlimited
03.2022 - 08.2022
Store Manager
Da Hair Connect
02.2017 - 05.2020
Freelance Hairdresser
Self Employed Services
01.2015 - Current
Sales Associate
Girl Scouts Louisiana East
01.2015 - 02.2017
Cashier
Woerner Landscape
06.2014 - 12.2015
Cosmetology Education
Aveda Institute - Covington
High School Diploma -
Scotlandville Magnet High School