Destinie Whitehead

Maintained computer and physical filing systems.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Sourced vendors for special project need and negotiated contracts.

• Prepared working papers, reports and supporting documentation for audit findings.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Completed audit papers by thoroughly documenting audit tests and findings.
• Established internal control systems by updating audit programs.
• Developed and implemented corrective actions to bring business areas in line with standards
• Consulted clients on internal control systems development and audit program improvements
• Interviewed business owners to understand needs and explain audit scope
• Identified management control weaknesses and provided value added suggestions for remediation

• Interacted with customers by phone, email or in-person to provide information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Delivered clerical support by handling range of routine and special requirements.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
• Trained new employees on administrative procedures, company policies and performance standards.
• Enhanced office staff customer relations strategies to improve interactions and reduce complaints.

• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Employed error identification and audit tools to effectively resolve payroll discrepancies.
• Managed payroll for organization of 20years personnel.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Kept corporate and client information confidential, adhering to data safety measures.
• Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Photocopied, distributed and emailed documents to project managers.
• Wrote technical narratives to document processes and design changes.
• Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
• Sent newsletters and bulletins using MailChimp and dotmailer.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Created job files for each project and maintained current data in each file.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.