Summary
Overview
Work History
Education
Skills
Timeline
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Destinie Wilson

Memphis,TN

Summary

Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative (Remote)

Centerstone Technologies
San Francisco, CA
12.2023 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Implemented innovative methods for streamlining the customer service process.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Team Leader

Walmart
Houston, TX
03.2021 - 01.2023
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.

Education

Greenwood High School
Greenwood, MS
05-2016

Skills

  • Product Management
  • Production Monitoring
  • Employee engagement
  • Quality Control
  • Schedule Management
  • Key Performance Indicators
  • Invoice Verification

Timeline

Customer Service Representative (Remote)

Centerstone Technologies
12.2023 - Current

Team Leader

Walmart
03.2021 - 01.2023

Greenwood High School

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Destinie Wilson