Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Acevedo

Arlington,TX

Summary

Experienced Office Manager and administration professional with 8 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

10
10
years of professional experience

Work History

Office Manager/Assistant Project Manager

Kings Restoration
Irving, TX
07.2022 - Current
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.

Project Manager

Sunnymac Solar
Bethlehem, PA
06.2023 - 11.2023
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Developed and maintained project plans, timelines, and budgets.
  • Provided guidance to team members regarding tasks assigned to them.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

Bartender

Spontaneous.Drinks
Bethlehem, PA
01.2023 - 11.2023
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Cleansed glasses with sanitizing solution after each use.
  • Stocked ice bins and coolers as needed throughout shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Front Office Coordinator

Benbrook Family Dental
Benbrook, TX
01.2022 - 02.2023
  • Reviewed patient records to check accuracy of information and implement updates.
  • Set up appointment times and handled canceled appointments.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Scheduled cleanings and dental appointments for patients using appointment software EagleSoft.
  • Took customer payments and billed insurance companies for remaining balance.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Teacher's Aide

Denton ISD
Cleburne, TX
12.2018 - 04.2019
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Enforced rules for behavior and procedures to maintain order among class.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Observed student performance and recorded relevant data to assess progress.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Admissions Assistant

Interim Hospice
Fort Worth, TX
01.2015 - 02.2017
  • Maintained professional, welcoming and orderly reception area to greet guests.
  • Fielded numerous inquiries per day from prospective applicants to answer questions, coordinate tours and set appointments.
  • Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
  • Interviewed applicants to obtain information, discuss rules and collect payments.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Education

GED -

Adult Education Program
Cleburne, TX
01.2019

Some College (No Degree) - Emergency Medical Tech

Hill College
Hillsboro, TX

Skills

  • CRM and Office Management Software
  • Knowledge of Xclerate, Quickbooks, And Xactimate
  • Documentation and Reporting
  • Problem Resolution
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Patient Flow Management
  • HIPAA Compliance
  • Patient Scheduling
  • Phone and Email Etiquette
  • Data Entry
  • Knowledge of Dental Terminology
  • Insurance Verification
  • Payment Processing
  • Cleaning and Sterilizing
  • Detail-Oriented

Timeline

Project Manager

Sunnymac Solar
06.2023 - 11.2023

Bartender

Spontaneous.Drinks
01.2023 - 11.2023

Office Manager/Assistant Project Manager

Kings Restoration
07.2022 - Current

Front Office Coordinator

Benbrook Family Dental
01.2022 - 02.2023

Teacher's Aide

Denton ISD
12.2018 - 04.2019

Admissions Assistant

Interim Hospice
01.2015 - 02.2017

GED -

Adult Education Program

Some College (No Degree) - Emergency Medical Tech

Hill College

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Destiny Acevedo