Destiny Adamski
Morrisville,NC
Summary
Dedicated administrative professional with strong communication and team-building skills. Proficient in medical terminology and scheduling. Excited to contribute 6 years of relevant work experience to a team. Collaborative leader who actively partners with coworkers to foster an engaged and empowering work culture. Demonstrated strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Healthcare Operations Analyst
Fidelity Investments
02.2023 - Current
- Financial Customer Associate Dual Product (HW/DC): August 2023 - April 2024
- Financial Customer Associate: February 2023 - August 2023
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Reduced response times by effectively managing a high volume of inbound calls from clients seeking financial assistance or health benefit information.
- Leveraged strong analytical skills to troubleshoot and resolve technical issues related to online platforms, ensuring a positive user experience for clients.
Reimbursement Specialist
PT Solutions
01.2021 - 02.2023
- Patient Services Coordinator: January 2021 - November 2022
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Processed Workers Compensation authorization requests for all physical therapy patients within the North Region
Administrative Professional
The Centers for Behavior Intervention, Inc.
02.2020 - 01.2021
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Streamlined office procedures by implementing efficient filing systems and organizational strategies.
- Handled confidential documents with discretion while managing sensitive information on behalf of executives or clients.
Line Worker
Chipotle
06.2019 - 10.2019
- Collaborated with team members to meet daily quotas and improve overall productivity on line.
- Mastered various roles within assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Participated in training sessions to enhance skills and knowledge.
Education
B.S. Health Sciences -
Arizona State University
Online05.2024
A.A. General Studies -
College of DuPage
Wheaton, IL05.2019
Skills
- Multitasking
- Data Analysis
- Microsoft Suite
- Problem Solving
- Attention to Detail
- Time Management
- Product Knowledge
- Operations Research
- Operational Efficiency
- Phone/Email Etiquette
- Customer Satisfaction
- Workflow Optimization
Timeline
Healthcare Operations Analyst
Fidelity Investments
02.2023 - Current
Reimbursement Specialist
PT Solutions
01.2021 - 02.2023
Administrative Professional
The Centers for Behavior Intervention, Inc.
02.2020 - 01.2021
Line Worker
Chipotle
06.2019 - 10.2019
B.S. Health Sciences -
Arizona State University
A.A. General Studies -
College of DuPage
Similar Profiles
MICHAEL O'BRIENMICHAEL O'BRIEN
FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)
Nirmal Raajan DevanNirmal Raajan Devan
Director - Systems Engineering | Product Owner at Fidelity InvestmentsDirector - Systems Engineering | Product Owner at Fidelity Investments
BRAYDEN HOLKERBRAYDEN HOLKER
Planning Consultant at Fidelity InvestmentsPlanning Consultant at Fidelity Investments