Destiny Aguilar
Tucson,AZ
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
COPE Behavioral Services Inc.
Tucson , AZ
02.2023 - Current
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Facilitated group sessions and workshops for clients on various topics.
Bottle Service Waitress
Zen night club
Tucson, AZ
07.2021 - 02.2024
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Processed payments for bottle service orders accurately and efficiently.
- Performed opening duties such as setting up the bar with appropriate supplies and equipment prior to shift start time.
- Completed end-of-shift paperwork accurately recording sales totals from bottle service purchases.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Behavioral Health Technician
Devereux
Tucson, AZ
01.2023 - 02.2023
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Documented patient interactions in compliance with HIPAA requirements.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
Assistant Volleyball Coach
Pueblo High School
Tucson, AZ
10.2022 - 11.2022
- Coached individuals between ages of [13] and [18] on volleyball techniques.
- Showed athletes proper methods for spiking and serving ball to avoid injuries.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Assessed player abilities and assigned positions according to individual strengths.
- Readied team to compete in tournaments and other special events.
- Established clear benchmarks for performance and monitored individual and team progress.
- Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
Childcare Worker
Davis Monthan Air Force Base, AFB
Tucson , AZ
07.2020 - 09.2020
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Regulated children's schedules to balance rest, learning and play.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Tidied up, washed hands and assisted children in bathroom.
- Improved behavior by employing positive management strategies.
- Recorded behavior, food and medication dispensing information.
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Maintained safe, healthy and comfortable childcare environment.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Adhered to all company and state policies and guidelines
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Cared for [10-18] children ages [0] to [5].
- Assisted children with social, emotional and behavioral development.
- Organized supplies and instructional materials to maintain tidy classroom.
Beauty Advisor
Sepora
Tucson, AZ
04.2019 - 07.2020
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Finalized purchases and processed payments.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Trained staff on strategies for regularly surpassing sales goals.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Retail Sales Associate
JCPenney
Tucson, AZ
11.2018 - 04.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Offered coupons and special deals to increase quantity of customer spending.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05.2022
High School Diploma -
Pueblo High Magnet School
Tucson, AZ05.2018
Skills
- Great time management
- Cash handling accuracy
- Products knowledge
- People skills
- Friendly, positive attitude
- Team building
- Working collaboratively
- Activities leadership
- Recordkeeping requirements
- Behavior management techniques
- Safety understanding
- Early childhood knowledge
- Communication
- Case Management
- Patient support
- Treatment Planning
Certification
- Peer support specialist
- Food Handler certification
Timeline
Case Manager
COPE Behavioral Services Inc.
02.2023 - Current
Behavioral Health Technician
Devereux
01.2023 - 02.2023
Assistant Volleyball Coach
Pueblo High School
10.2022 - 11.2022
Bottle Service Waitress
Zen night club
07.2021 - 02.2024
Childcare Worker
Davis Monthan Air Force Base, AFB
07.2020 - 09.2020
Beauty Advisor
Sepora
04.2019 - 07.2020
Retail Sales Associate
JCPenney
11.2018 - 04.2019
Bachelor of Arts - Psychology
University of Arizona
High School Diploma -
Pueblo High Magnet School
- Peer support specialist
- Food Handler certification
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