Destiny Aikens
Newport News,Virginia
Summary
My name is Destiny Renee Aikens I am 28 years old and I started my Journey in retail services In 2021. I love meeting new people and getting to know them along my journeys. I have met soo many people from around the world from Germany To different states in America, Me and my husband are a military family I personally Love the experience of meeting new people from any and all aspects, I love hearing their stories How they got to be where they are now and just being around new and different personalities opens up a new aspect of life and how life is seen. I love to learn so I use my communication skills to learn more about life so i can make better decisions not only for myself but for the longevity of relationships I create with people. There are things that I did not know that I have learned from others and that's what makes my career choice so enjoyable for me. I love helping people. I do that by using the knowledge I learn from others and my work experience to help others. In a work environment I would call myself a Helpful and Knowledgeable shift leader who strives to make a difference I love to help my team aim for not only a better work experience but an enjoyable sales environment for our customers. I believe everyone deserves to come into a space and just feel like they are welcomed and they can be themselves and not judged . I love educating people In things they don't know or are unfamiliar with. It helps them not only feel confident in their decision making but also gives them clarity of that decision. I am always honored to help anybody in any way I can. I am A people oriented person who loves to cater to life. Life is a very precious thing that has so many wonderful lessons. I love making people laugh and smile. As a representative I know I can use myself my abilities and my knowledge to help others. Being a military family Life is very unpredictable but If I can help ease a person in need I would love to have the opportunity to do just that.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
AAFES
Newport, Virginia
10.2023 - Current
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Promoted Military Star cards and exchange protection plan on All products sold through the exchange
- Educated customers on Products sold Such as Windows computers, Gaming technologies, Windows 365, Mac Products such as mac book air and pro m2-m3 chips apple watches and Tablets, and Printers. Also educated in the use of those products with brands RAM, SSD, TB.
- In charge Of daily critical counts Opening and closing Receiving and accepting Critical items Inputting products in our ASAP system. Went into ASAP system to make serial number labels for those products. Making sure Items are entered correctly in detail In a timely manner.
- In charge of interviewing potential Candidates for our Store and going through our chain of commands system by working side by side with Sale area manager to Make sure the right candidate is chosen for the applied position.
- In charge of schedule making for Associates under me. Making sure everyone Is completing their required training.
- Assisted Customer service area with sales and refunds and Answering customer phone calls about our products and procedures About our BOPIS online purchase and returns and online services shopmyexchange.com
- Tending to customers needs wether it's an issue about our promotions week, Products or just answering everyday questions about products they might already have at home directing them to making the best financial decision about our products based on customers needs and wants. Building customer relationships to ensure comfortability In our store and comfortability to ask questions.
- Conference training meetings through Microsoft teams
Shift Manager
AAFES
Hampton, Virginia
10.2023 - 04.2024
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
- Responsible for receiving Gasoline Regular, Midgard, Premium Changing the Prices of gas based on our competitors.
- Certified in Fuel management and Initiating emergency response class A,B,C Certified.
- Class 6 certified, Engage with customers about our sale promotion products through our vendors.
- Loading and unloading trucks
- keeping up with email traffic through outlook microsoft 365 between managers from different facilities. Headquarters, Human resources Inventory preparations. Sending out work orders for our facility through FMO on our sharepoint page.
- price changes using our zebra guns scanning labels price checks price adjustments. Flagged item reports, Product ordering. Checking out monthly facility sales and working with my tem to come up with promotion solutions to not only educate but push our products to our customers
- Building relationships with our VETS and retiree customers helping them shop for products in our facility. Helping them pump their gas into vehicles, Helping them load and unload purchases. Directing them and service them in our military star applications and promotions. Interacting with different facilities to see if a product is available at the other facilities in hopes to acquire about transferring a product to a facility within customer reach wether its our own or a different facility.
- Relationship building with our vendors and sale representatives through affective communication whether its through email or phone to rely messages about product recalls, Store delivery hours during holiday weekends. Product change information when a UPC or serial number for a product is unavailable upon receiving into ASAP. Making Post access passes for our vendors, sale Representatives,Facility maintenance without post access in a timely manner before access expiration date.
- Attended microsoft teams meetings
Shift Supervisor
AAFES
Junction City, KS
01.2021 - 09.2023
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Responsible for Making shelf labels for our products,Receiving, loading unloading trucks, Putting products from trucks out on our sales floor based on our POG
- Guiding customers through military star application process
- Helping customers search for products such as military equipment
- Participation in Yearly inventory not just in our facility but other facilities around the exchanges including the distribution center in witchita KS
- Cash handling, EOD register counts, Reconciling terminals for EOD, Closing down terminals for EOD, EOD counts, EOD safe counts, Cleaning facility. Deposit counts and taking deposit to the Main facility to For bank deposit.
- Training courses through ASAP and LEX. Participated in Regional Team meetings and trainings for managers and supervisors through Microsoft teams.
- Sign off on packages delivered from off post Services such as UPS
Education
Robert M Shoemaker High School
Killeen, TX01-2015
Skills
- Schedule Management
- Customer-Oriented
- Labor and food cost control
- Inventory Control
- Safety reviews
- Safety awareness
- Cash handling ability
- Strategic Planning
- Negotiation
- Staff Scheduling
- Document Management
- Policy Enforcement
- Inventory Management
- Sales monitoring
- Staff Management
Accomplishments
- AAFES honors of Customers service appreciation
- AAFES 5 year service award
- AAFES attendance appreciation Award
- Tank emergency Ignition Certification class A,B,C
Timeline
Shift Supervisor
AAFES
10.2023 - Current
Shift Manager
AAFES
10.2023 - 04.2024
Shift Supervisor
AAFES
01.2021 - 09.2023
Robert M Shoemaker High School