Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Aikens

melrose

Summary

Knowledgeable Counselor 3 with solid track record in providing compassionate and effective services. Leveraged therapeutic techniques to support clients in overcoming personal challenges and improving mental health. Demonstrated proficiency in active listening and emotional intelligence, fostering safe and supportive environment for clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Counselor 3

Meridian Behavioral Healthcare, Inc
07.2024 - Current
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Recovery Specialist

Meridian Behavioral Healthcare, Inc
05.2023 - 07.2024
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Improved relapse prevention rates with targeted recovery program mentoring.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
  • Tracked client participation in treatment services to identify attendance issues.
  • Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.

Patient Care Assistant

Home Instead
07.2020 - 12.2022
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Monitored vital signs regularly, assisting in early identification of potential health issues.

Education

Master's in Social Work -

Walden University
Minneapolis, MN
05-2027

Bachelor of Arts - Interdisplinary Studies

Valdosta State University
Valdosta, GA
12-2023

High School Diploma -

Bradford High School
Starke, FL
05-2017

Skills

  • HIPAA
  • Self-care strategies
  • Client advocacy
  • Mental health support
  • Behavior monitoring
  • Crisis response

Certification

  • CMA - Certified Medical Assistant

Timeline

Counselor 3

Meridian Behavioral Healthcare, Inc
07.2024 - Current

Recovery Specialist

Meridian Behavioral Healthcare, Inc
05.2023 - 07.2024

Patient Care Assistant

Home Instead
07.2020 - 12.2022

Master's in Social Work -

Walden University

Bachelor of Arts - Interdisplinary Studies

Valdosta State University

High School Diploma -

Bradford High School

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