Destiny Akers
Blacksburg ,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
Gobble Stop
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Assistant Manager
GPM Investments LLC Fas Mart
10.2020 - 04.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit reports to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
Housekeeper
ABOVE ALL CLEANING LLC
03.2013 - 05.2020
- Knowledge of different cleaning chemicals as well as their proper use.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Patient Transporter
NEW RIVER VALEY MEDICAL CENTER
05.2019 - 01.2020
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Healthcare Aide
PUBLIC PARTNERSHIPS LLC
06.2017 - 05.2019
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided grooming and mobility assistance to support daily living needs.
- Organized medications and reminded about taking each on schedule.
Education
High school diploma - General Studies
CHRISTIANSBURG HIGHSCHOOL
Christiansburg, VA05.2015
Skills
- Patient exams
- Knowledge of HIPPA
- Vital Signs
- Medication Administration
- Patient Care
- Customer Relations
- Time Management
- Customer Service and Satisfaction
- Schedule Oversight
- Managing Multiple Priorities
- Hiring and Training
- Money Handling
- Employee Performance Evaluations
- Product and Service Knowledge
- Shift Coverage
- Performance Tracking and Evaluations
- Reviewing Performance
- Cash Deposits and Receipts
Timeline
Sales Associate
Gobble Stop
04.2023 - Current
Assistant Manager
GPM Investments LLC Fas Mart
10.2020 - 04.2023
Patient Transporter
NEW RIVER VALEY MEDICAL CENTER
05.2019 - 01.2020
Healthcare Aide
PUBLIC PARTNERSHIPS LLC
06.2017 - 05.2019
Housekeeper
ABOVE ALL CLEANING LLC
03.2013 - 05.2020
High school diploma - General Studies
CHRISTIANSBURG HIGHSCHOOL
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