Dedicated and team-focused professional with over four years of experience in team leadership, customer service, and operational management. Skilled in resolving customer issues, coordinating workflows, and leveraging technology to optimize processes. Proven ability to work independently and collaboratively in fast-paced environments.
• Supervise and coordinate daily activities for my team, ensuring excellent service to other departments and operational efficiency.
• Resolve team issues by de-escalating conflicts and providing solutions that meet both team and organizational needs.
• Train new team members on company procedures and tools, resulting in improved performance and satisfaction.
• Collaborate with other departments to ensure timely and accurate order fulfillment.
• Track inventory using computerized systems, maintaining accuracy in reporting.
• Prepare and deliver detailed daily reports for upper management.