Destiny Alexis Goff
Bedford,KY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Recent college graduate in STEM.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Parlour
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Camp Counselor
Lake Cumberland 4 H Camp
06.2015 - Current
- Primary caregiver for each camper
- Responsible for mentoring, coaching, encouraging, teaching, coordinating, and carrying out activities
- Guided campers in their personal growth and daily living skills
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Airport Attendant
Madison Municipal Airport
12.2023 - 02.2024
- ACE certified (Airport Certified Employee)
- Assisting pilots and passengers with general inquiries, such as flight plans, airport facilities, and local services
- Providing information about runway availability, weather conditions, and other relevant details
- Assist with private or charter flights, including verifying flight details and assisting with any required documentation
- Coordinating the refueling of aircraft, overseeing the loading and unloading of cargo or baggage, and ensuring that aircraft are parked properly
- Ensuring the airport facilities, including the terminal and hangars, are clean and well-maintained
- Managing the upkeep of airport equipment and grounds
- Offering assistance to airport users, including answering questions, providing directions, and helping with any special requests or needs
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Managed check-in and check-out process of items.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Resident Advisor
Clay Hall Living Learning Community
01.2023 - 01.2024
- Fostered the development of relationships among 40 residents
- Counseled and advised first year students on academic and personal questions and concerns
- Managed administrative duties: budgeting, maintenance requests, incident reports, and room transfers
- Develop a positive living environment for residents, often resolving conflicts
- Implement and enforce all College and Campus Living policies, promoting academic excellence, addressing student needs, and encouraging involvement
- Promote the interaction and construction of social networks between community and residents
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Enforced policies and safety standards through building and room rounds.
- Organized floor meetings to discuss important issues, encourage open dialogue, and strengthen communal bonds among residents.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Administered emergency response procedures during crises, maintaining resident safety as a top priority.
- Mentored new Resident Advisors, sharing best practices for effective communication and problem-solving skills.
- Fostered supportive and inclusive community environment by organizing regular social and educational events.
- Provided support for academic success by hosting study groups and connecting residents with campus resources.
- Increased awareness of campus resources, guiding residents to appropriate services for their needs.
- Maintained detailed records of resident interactions and incidents, ensuring accurate documentation for administrative use.
- Contributed to higher retention rates by creating welcoming atmosphere for all residents.
Server
Cracker Barrel
12.2017 - 06.2021
- Assisted colleagues during rush periods
- Carried out and received ¾ stars on my apron
- Promoted team work and exceptional team service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Science - Aviation
Eastern Kentucky University
Richmond, KY05-2024
Skills
- Flight operations
- Aircraft management
- Safety compliance
- Customer service
- Structured Workflow Planning
- Effective Communication
- Adaptability
- Leadership
- Mentor
- Teamwork / Collaboration
- Skilled in Zoom Collaboration
- Safety and Security
- Attention to detail
- Operational
- Technical
- Aircraft operations
- Problem solving
- Crisis management
- Role modeling
- Public speaking
- Relationship building
- Active listening
- Incident reporting
- Team supervision
- Multitasking capacity
- Problem-solving
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Mental health awareness
- Conflict de-escalation
- Positive reinforcement
- Safety protocols
- Policy enforcement
- Activity planning
- Behavior monitoring
- Interpersonal relationships
- Motivational skills
Certification
- ACE Certified (Airport Certified Employee)
- FAA Certificate - Abs “The finer points of IFR”
- FAA Certificate - Conducting preflight self-briefings for IFR pilots
- FAA Certificate - Class B Airspace VFR Operations
- FAA Certificate - Airventure 2022 Colorado Mountain flying
- FAA Certificate - ABS Emergency avoidance, preparation and execution
Timeline
Bartender
Parlour
10.2024 - Current
Airport Attendant
Madison Municipal Airport
12.2023 - 02.2024
Resident Advisor
Clay Hall Living Learning Community
01.2023 - 01.2024
Server
Cracker Barrel
12.2017 - 06.2021
Camp Counselor
Lake Cumberland 4 H Camp
06.2015 - Current
Bachelor of Science - Aviation
Eastern Kentucky University
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