Destiny Ali
MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Operations Associate
Piston Automotive
Redford, MI
07.2021 - Current
- Trained new employees on machine operations and safety protocols.
- Assisted in troubleshooting problems with machinery during daily operations.
- Coordinated with other departments to ensure smooth transition between stages of production.
- Kept operations area neat and orderly to minimize obstacles.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Met or exceeded target for on-time customer shipments.
- Identified defective parts or components and removed them from production line.
- Adhered strictly to established guidelines and procedures while performing duties.
Personal Shoper
Shipt
Detroit, MI
03.2020 - Current
- Managed and preformed all task with high levels of efficiency and precision
- Built and nurtured relationship with customers in order to foster loyalty and increase customer satisfaction
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Worked with managers to provide customer feedback to make the operational changes to keep up with trends
- Used consultative sales approach to understand customer needs and make relevant recommendations
- Increased store revenue by providing customers with accessories and related purchases to round out their account
- Acquired 36 new clients.
- Processed payments for purchased items using cash registers or other payment systems.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Listened to customer needs to identify and recommend best products and services.
Sales Associate
Evergreen Wellness Group Llc
Detroit, MI
07.2021 - 11.2021
- Educate customers on store products
- Responsible for providing fast and friendly service
- Implement store standard operations
- Training new employees
- Actively seeking out customers to assess their needs and provide assistance.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
Production worker
FCA LLC US
Detroit, MI
05.2018 - 06.2021
- Maintained attention to detail, accuracy, safety protocol, and time management in a deadline/quota set environment
- Ensure machines run to manufacturer specifications
- Document low stock and report for re-ordering purposes
- Spot-checked products for irregularities and inconsistencies
- Maintained clean and safe workstation.
Lead skyclub
Prospect
Romulus, MI
02.2015 - 09.2017
- Allocated daily task
- Payroll
- Scheduling
- Provided training on lean principles, tools, and techniques to all levels of staff.
- Made recommendations on the products we used/served to better fit the customers situation.
- Developed and implemented lean initiatives to improve operational efficiency.
- Recorded quantity, type and value of materials or items received.
- Received and processed incoming shipments of merchandise.
- Inspected stock for damage or defects and reported issues to management.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
Assistant manager
Lids
Westland, MI
12.2012 - 07.2014
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Performed monthly inventory and identified top and low selling items decreasing budget by 6%.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Education
Associate of Arts - Psychology
Siena Heights University
05.2015
High School Diploma -
Chuchill Highschool
06.2013
Skills
- Customer service
- Team efficiency
- Business operations
- Sales
- Store operations
- Training
- Customer needs assessment
- Relationship building
- Customer satisfaction
- Communication
- Consultative sales
- Revenue generation
- Client acquisition
- Production
- Attention to detail
- Accuracy
- Safety protocol
- Time management
- Machine operation
- Inventory management
- Task allocation
- Scheduling
- Payroll management
- Customer complaints handling
- Employee management
Certification
- 5S Standardization
Timeline
Production Operations Associate
Piston Automotive
07.2021 - Current
Sales Associate
Evergreen Wellness Group Llc
07.2021 - 11.2021
Personal Shoper
Shipt
03.2020 - Current
Production worker
FCA LLC US
05.2018 - 06.2021
Lead skyclub
Prospect
02.2015 - 09.2017
Assistant manager
Lids
12.2012 - 07.2014
Associate of Arts - Psychology
Siena Heights University
High School Diploma -
Chuchill Highschool
- 5S Standardization
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