Destiny Allen
Lancaster,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Team Lead Plus
Tranzact Insurance Solutions
04.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Manage a team's performance, including conducting pre-shift meetings to review the previous day's performance.
- Coach and provide follow-ups for team members.
- Read and analyze daily reports.
- Attend meetings with the site director to review and improve team performance.
- Coordinated interview schedules and facilitated candidate communication throughout the hiring process, ensuring a positive candidate experience
- Led training sessions for core programs, ensuring team members were equipped with the necessary skills and knowledge to excel in their roles.
- Led interview processes for prospective candidates, employing a structured and professional approach to assess qualifications, skills, and fit for the position
Sales Representative
Tranzact Insurance Solutions
09.2021 - 04.2022
- Developed and implemented effective sales strategies to achieve and exceed sales targets.
- Cultivated strong relationships with clients to understand their needs and recommend suitable insurance plans.
- Provided exceptional customer service to ensure client satisfaction and retention.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Awarded Kaiser Permanente Agent of the Year for outstanding sales performance and customer service.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Customer Service Representative
Chewy
07.2018 - 06.2021
- Offered friendly and professional phone support, creating a positive experience for incoming callers.
- Managed a high volume of customer inquiries via phone and email, ensuring accurate and helpful responses.
- Helped numerous customers daily, maintaining a positive attitude to ensure satisfaction.
- Listened attentively to customer concerns, resolving issues promptly and escalating as needed.
- Handled complaints effectively, boosting customer loyalty and repeat business.
- Assisted with product returns and replacements, ensuring swift resolution for customers.
- Provided guidance and product expertise to help customers make informed choices
Customer Service Representative
Fanatic's
07.2016 - 07.2018
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Facilitated secure payment transactions over the phone using a secured system.
- Took payments through a secured system to ensure safe and reliable transactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06.2014
Skills
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Data Entry
- Online Communication Tools
- Problem-Solving
- Time Management
- Leadership
- Training and Development
Timeline
Team Lead Plus
Tranzact Insurance Solutions
04.2022 - Current
Sales Representative
Tranzact Insurance Solutions
09.2021 - 04.2022
Customer Service Representative
Chewy
07.2018 - 06.2021
Customer Service Representative
Fanatic's
07.2016 - 07.2018
High School Diploma -
Duncanville High School