Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Anderson

Hartford,CT

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Event Security Guard

CSC Security
08.2023 - 04.2025
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
  • Checked and verified photo identification prior to granting facility access.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.

Front Desk Security Guard

SSC
03.2021 - 04.2023
  • Prevented unauthorized access by maintaining vigilant watch over secured areas such as parking lots and storage facilities.
  • Demonstrated excellent communication skills when working alongside property managers, maintenance staff, and other team members involved in daily operations.
  • Enhanced building security by monitoring CCTV cameras and conducting regular patrols.
  • Conducted thorough inspections of incoming packages and deliveries for potential security threats, keeping the premises safe from harm.
  • Assisted with visitor management by verifying identification and issuing temporary passes.
  • Ensured a professional appearance by adhering to uniform standards and maintaining a clean work area at the front desk.
  • Maintained accurate records of daily activities in a detailed security logbook for review by supervisors.
  • Provided exceptional customer service to visitors, answering inquiries, and directing them to appropriate personnel or departments as needed.
  • Responded to emergency situations promptly, ensuring the safety of all building occupants.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Daycare Assistant Teacher

The City Of Hartford
03.2019 - 02.2021
  • Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
  • Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.

Recreational Assistant

The City Of Hartford
06.2018 - 02.2021
  • Coordinated volunteer recruitment efforts for special events, resulting in a well-staffed workforce able to meet event demands.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Responded to public inquiries to provide information about programs and facilities.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Maintained a safe and enjoyable environment by enforcing facility rules and regulations.
  • Enhanced participant satisfaction by organizing and leading engaging recreational activities.
  • Monitored inventory levels of supplies and equipment, placing orders as needed to maintain adequate stock for daily operations.

Host

Dennys Restaurant
03.2020 - 10.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Crew Member

Dunkin
11.2016 - 05.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Public Safety Academy
Enfield, CT
06-2016

Skills

  • ID verification

  • Emergency response

  • Perimeter security

  • Security camera monitoring

  • Incident reporting

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Problem resolution

  • Safety awareness

  • Teamwork and collaboration

  • Time management

  • Attention to detail

  • Multitasking

  • Experience with children

Certification

CT Security guard card

Timeline

Event Security Guard

CSC Security
08.2023 - 04.2025

Front Desk Security Guard

SSC
03.2021 - 04.2023

Host

Dennys Restaurant
03.2020 - 10.2020

Daycare Assistant Teacher

The City Of Hartford
03.2019 - 02.2021

Recreational Assistant

The City Of Hartford
06.2018 - 02.2021

Crew Member

Dunkin
11.2016 - 05.2020

High School Diploma -

Public Safety Academy

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Destiny Anderson