Destiny Arceneaux
Houston,TX
Overview
9
9
years of professional experience
Work History
Telephone Interviewer/Call center agent/ Part time
Triton Research
05.2026 - Current
- Conducted client and market surveys to gather insights on potential customers
- Conduct surveys
- Collected and verified information to ensure data integrity
- Inputted data into systems accurately to maintain up-to-date records
- Adapted work hours to meet team needs
CSR/Loan Processor
FH Cann & Associates, Inc
11.2022 - 03.2026
- Student loan resolution processing and customer service call
- Prepared, maintained and updated all cases in
- Salesforce on a daily basis for specific projects and
- Also downloading loan information from NSLDS.
- Attended training on all end-to-end processes for
- Interacted with customers to resolve issues.
- Service as needed with Salesforce sandbox.
- Recorded accurate and detailed notes, updated
- Reviewed account status to ensure correctness.
- And customer information as well as reviewed loan
- Paperwork for processing.
- Managed data entry submissions efficiently.
Customer Service Representative
Advanced Call Center Technologies LLC
Houston, TX
08.2020 - 10.2022
- Handled incoming calls and inquiries from prospective customers, ensuring clear communication of services
- Provided customers with detailed information and explanations of services to enhance understanding
- Managed customer accounts
- Maintained up-to-date knowledge of customer accounts
- Escalated calls
- Maintained current knowledge of customer accounts to support accurate and efficient service
- Reviewed and validated claims submissions
- Directed complex calls to appropriate departments
- Managed billing inquiries and statements
Sales Agent/Customer Service
s4 Communications
Houston, TX
03.2018 - 07.2020
- Help customers with complaints and questions
- Destiny Arceneaux
- +1 832 834 2594 / destinynicoleaa97@gmail.com / Houston, TX 77043
- Give customer information about services and process information
- Negotiated and completed purchasing contracts
- Provided exceptional customer service
- Responsible for selling energy
- Managed inbound and outbound customer calls to address inquiries and provide support
- Implemented strategies to enhance customer retention and loyalty
- Sales
Call Center Agent
ReconMR
Houston, TX
08.2017 - 01.2018
- Conduct client or market surveys in order to obtain info about potential customers.
- Conduct research to gather information about survey topics.
- Consult with clients to identify survey needs and specific requirements such as special samples.
- Conduct surveys and collect data using methods such as questionnaires, market analysts survey, public opinions.
Education
High school diploma -
Houston, TXSkills
- Salesforce
- CRM software
- Customer Service
- Customer support
- Account Management
- Customer retention
- Inbound / outbound calls
- Outbound communications
- Remote communication
- Problem solving
- Sales
- Financial data entry
- Database management
- Transaction management
- Live Chat
Personal Information
Destiny Arceneaux, +1 832 834 2594, mobile, destinynicoleaa97@gmail.com, personal, Houston, TX, 77043 , Authorized to work in the US for any employer
Timeline
Telephone Interviewer/Call center agent/ Part time
Triton Research
05.2026 - Current
CSR/Loan Processor
FH Cann & Associates, Inc
11.2022 - 03.2026
Customer Service Representative
Advanced Call Center Technologies LLC
08.2020 - 10.2022
Sales Agent/Customer Service
s4 Communications
03.2018 - 07.2020
Call Center Agent
ReconMR
08.2017 - 01.2018