Destiny Armstrong
Elma,WA
Summary
Skilled Service Provider with robust experience in managing and delivering high-quality services across various industries. Strengths include seamless coordination, problem-solving skills, and focus on customer satisfaction and safety. Have consistently improved service delivery processes and procedures, contributing to increased customer retention and satisfaction in prior roles.
Detail-oriented multi-tasker with exceptional problem-solving skills. Thrives in independent working conditions as well as part of a team.
Overview
18
18
years of professional experience
Work History
Cleaning Service Provider
Self Employed
Elma, Washington
06.2009 - Current
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained accurate records of customer interactions and transactions.
- Maintained accurate records of service calls and customer interactions.
- Inspected, diagnosed, and repaired customer equipment to ensure optimal performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified needs of customers promptly and efficiently.
Janitorial Worker
AtoZ Cleaning Services
Elma, Washington
01.2021 - 05.2022
- Wiped down various surfaces to prevent growth of bacteria and viruses.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Discarded cardboard boxes and trash in compactors and balers.
- Assist with special projects or deep cleaning tasks as requested.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Steam-cleaned or shampooed carpets.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Ensure all equipment is properly stored at the end of each shift.
- Checked and stocked inventory throughout facility to meet expected demands.
- Keep records of janitorial supplies used to inform restocking needs.
- Maintain janitorial closets in a neat and organized manner
Team Leader
Merry Maids
Tumwater, Washington
10.2006 - 05.2011
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed data from customer data sheets in order to maintain quality of cleaned surfaces and rotate deep cleaning per room as necessary.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Offered training and support to keep team members motivated and working toward objectives.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Education
Some College (No Degree) - Management Information Systems
Grays Harbor College
Aberdeen, WASkills
- Record keeping
- Effective time management
- Independent Working
- Attention to Detail
- Specialized Services
Timeline
Janitorial Worker
AtoZ Cleaning Services
01.2021 - 05.2022
Cleaning Service Provider
Self Employed
06.2009 - Current
Team Leader
Merry Maids
10.2006 - 05.2011
Some College (No Degree) - Management Information Systems
Grays Harbor College