Destiny Avila
Adelanto,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Weida Freight System,Inc
City Of Industry, CA
04.2024 - 08.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
Customer Service Representative
TMI
Corona, CA
06.2024 - 07.2025
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Clerk
Allen Distribution
Ontario, CA
07.2022 - 11.2023
- Processed incoming shipments and ensured accurate inventory records.
- Interacted with customers by phone, email, or in person to provide information.
Received incoming shipments, compared contents against associated records, and transmitted them to the proper department.
Verified transactions, product orders, and shipping dates, and entered information into databases and reports.
Analyzed data to prepare reports and identify process improvements.
• Verified the accuracy of all paperwork prior to submission for processing.
Greeted visitors in a friendly and professional manner, while directing them appropriately.
Education
Medical Assistant
UEI College
Ontario, CA08-2023
Skills
- Job reporting and documentation, Raw materials, Microsoft Office
- Google Docs
- Driver communications, customer service and assistance, inbound and outbound calling
- Problem-solving
- Data analysis
- Order tracking
- Customer support
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
TMI
06.2024 - 07.2025
Customer Service Representative
Weida Freight System,Inc
04.2024 - 08.2025
Clerk
Allen Distribution
07.2022 - 11.2023
Medical Assistant
UEI College
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