Destiny Ayala
Fort Worth,TX
Summary
Military Veteran with Top Secret security clearance. Flexible and versatile Business Analyst specializing in leveraging data and customer insights to make business decisions. Committed to providing accurate, effective advice to customers through compelling communication. Able to Translating business strategy into products using roadmaps. Skilled in working under pressure, prioritizing work, meeting deadlines and adapting to new situations and challenges to best achieve business goals.
Eager to start as soon as May 1st, 2024
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst/Software Analyst
Accenture Federal Services
San Antonio, TX
07.2022 - Current
- Collaborated with stakeholders to define requirements and recommend solutions for new projects.
- Collaborated with development teams to design and develop new software applications according to Agile methodology principles.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality prior to product launches.
- Reviewed user feedback and recommended changes in order to improve usability and functionality of applications.
- Monitored bug tracking systems and ensured timely resolution of reported issues.
- Coordinated with multiple stakeholders to ensure successful delivery of projects.
Software Analyst Intern
Accenture Federal Services
San Antonio, TX
05.2022 - 07.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Created reports and dashboards in Salesforce to meet business requirements.
- Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
Paralegal Specialist
United States Army
San Antonio, TX
09.2017 - 03.2022
- Reviewed legal documents and prepared summaries of findings for military attorneys.
- Assisted in trial preparation by organizing exhibits, preparing witness files, summarizing deposition transcripts and reviewing trial notebooks.
- Maintained client files and confidential information in accordance with established procedures.
- Liaised between legal staff and law enforcement agencies to foster efficient communication.
- Wrote power of attorney documents for family law needs.
- Created spreadsheets to track case information and deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
High School Diploma -
Whittier High School
Whittier, CA07-2017
Skills
- Strategic Planning
- Business Planning
- Quality Assurance
- Technical Writing
- Requirements Gathering
- Gap Analysis
- Workflow Analysis
- User Acceptance Testing
- Project Management
- Microsoft Office Suite
- Negotiation
- Business Analysis
- Problem-Solving Abilities
- Task Prioritization
- Teamwork and Collaboration
- Effective Communication
- Decision-Making
- Team Building
- Attention to Detail
- Agile Methodology
- Application Lifecycle Management (ALM)
- Agile Best Practices
Certification
- Google Project Management Professional Certification, 2024
- Basic Leaders Course, 2021
- Law for paralegal course, 2020
Languages
English
Native/ Bilingual
Timeline
Business Analyst/Software Analyst
Accenture Federal Services
07.2022 - Current
Software Analyst Intern
Accenture Federal Services
05.2022 - 07.2022
Paralegal Specialist
United States Army
09.2017 - 03.2022
High School Diploma -
Whittier High School