Destiny Bailey
Corona,CA
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team performance at My TT's Place Daycare. Excelled in staff training and development, alongside implementing effective project planning strategies. Skilled in relationship building and decision-making, significantly improving operational efficiency. Demonstrates a strong track record in sales management and customer service excellence.
Overview
3
3
years of professional experience
Work History
Manager
My TT's Place Daycare
Fontana, CA
02.2022 - Current
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
- Directed recruitment, hiring, and training of new staff members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Customer Service Coordinator
Teona's Boutique
Upland, CA
11.2023 - 12.2024
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Developed and implemented strategies retain customers and drive loyalty.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delegated work to staff, setting priorities and goals.
- Tracked orders from placement through delivery and follow-up as needed.
- Maintained accurate records of customer interactions and transactions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
High School Diploma -
Etiwanda High School
Rancho Cucamonga05-2022
Skills
- Sales management
- Disciplinary techniques
- Networking strategies
- Project planning
- Work prioritization
- Relationship building
- Staff training and development
- Schedule preparation
- Team leadership
- Decision-making
- Customer service
- Employee onboarding
- Clear communication
- Conflict resolution
- Shift scheduling
- Time management
References
References available upon request.
Timeline
Customer Service Coordinator
Teona's Boutique
11.2023 - 12.2024
Manager
My TT's Place Daycare
02.2022 - Current
High School Diploma -
Etiwanda High School
Similar Profiles
D'Azja DavisD'Azja Davis
Childcare Assistant Teacher at TT's ToyBox DaycareChildcare Assistant Teacher at TT's ToyBox Daycare
Tamatha WashingtonTamatha Washington
In-Home Daycare Provider at TT's DaycareIn-Home Daycare Provider at TT's Daycare
Chesney BradfordChesney Bradford
Daycare Teacher at Grace Place DaycareDaycare Teacher at Grace Place Daycare